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08-19-2016 03:04 PM
First post here. Sorry if there's a rule I'm unaware of that goes against posting this question.
I backed up my files using HP Recovery utlity. Upon reinstallation, I brought the folder to Desktop from an external source. Firstly, the problem is Recovery Manager failed. Error code = FFFFFF 18. This comes up when I click on the Restore.exe from inside the backup folder which contains a .txt file, a few .DLL files and two folders - namely Language and FBData.
The FBData contains large SWM files.
I read this post here and the proposed solution but it did not work and I could not view the contents of the SWM files/folders. http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Unable-to-Recover-after-Image-Re...
I am using:
HP ENVY Notebook - 17-k251na
OS: Microsoft Windows 8.1
08-20-2016 02:36 AM
Have you done backed up files with HP Recovery Tool in Operating System that comes with device or you have downloaded this utility as external from website?
Please click "Accept as Solution" if you feel that my post solved your issue.
08-20-2016 07:38 AM
No, I did not download any tools myself. Everything was it was from the start.. the utility came with the laptop. Also, bought directly from HP.
Furthermore, I have not installed any third party software since I bought this computer, that could interfere with HP Recovery Manager or any critical component. The computer only had a couple of browsers, Sublime Text and an Apache & DB software. Nothing remotely relative to causing this problem.
Thanks for the reply.
08-23-2016 01:30 PM
Thank you for query. I understand that you used the recovery manager to backup your personal files. When you tried to restore them you got the message that the "Recovery Manager failed. Error code = FFFFFF 18"
Please contact HP support for assistance. Contact HP Support Fill out the online form and follow the prompts
Please keep me updated.
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