Recovery ( Pls Help waiting one day)

[KrystianC]

Long story , I recovery all system programs because I had a driver error (the new amd driver didn't work at my pc) i try to recover driver but didn't work , last thing to do was to recover all programs on my pc without deleting all fils. and under work ( recovery manager was installing the programs) it come a error "recovery not complete" and I get 3 options ? Save log, details and try again , the try again doesn't work , it's just come ups the same and I can try again forever without any news. Pls help , i would paste in some screens or videos but I don't now how on this site, maybe I can try something with bios, pls help

[KrystianC]

Long story , I recovery all system programs because of my driver error (the new amd driver didn't work at my pc) i try to recover driver but didn't work , last thing to do was to recover all programs on my pc without deleting the fils. and under work ( recovery manager was installing the programs) it come a error "recovery not complete" and I get 3 options ? Save log, details and try again , the try again doesn't work , it's just come ups the same and I can try again forever without any news. Pls help , i would paste in some screens or videos but I don't now how on this site, maybe I can try something with bios, pls help

[IT_WinSec]

Hello @KrystianC

Welcome to the HP Support forum.

I have merged your 2 posts into once single thread to keep it all in one place.

No need to post videos or pics, I am aware of the situation.

Please, clarify:

- despite the error can you boot your PC to Windows desktop (like normal) now ?  Or it fails to load now ?

- what is your HP full computer model and product number (PN). You can find them here >> http://support.hp.com/us-en/document/c00033108 ?

- what is your operating system now - Windows 8 ? Was it ever upgraded to Win 10 ?

Looking forward to your update

[KrystianC]

-I can only open bios , and the problem window than is popping out every time I restart pc or trying again.

-Operating system is Windows 8 or 8.1 am not sure

I found under the battery Product ID N2J53EA#UUW

HP ,HQ-TRE,71004 Boenlingen Germany

Intel radio model: 3160NGW
SCT: RCPIN3113-1116
IC: 1000M-3160NG
Contains FFC ID: PD93160NG
That's all I find

The impotent thing is to still keep the fils , the system work was to reinstall all system programs and keep fils , but anyway the main is to fix this problem and get my pc back , I can sure send you a video on email if you want

[IT_WinSec]

Hello,

I will post you instructions how to extract your files and to save them on external device. There are several ways you can do it but I suggest you try this one:

You will need :

- either 1 empty/blank USB thumb drive   OR  1 empty/blank DVD disk

- Linux based operating system - free to download - e.g. Ubuntu or Linux Mint

You can directly download Ubuntu Desktop from Ubuntu's web site:

Download the x64 ISO > https://www.ubuntu.com/download/desktop

Once ready, you need to write the ISO to make a bootable media (e.g. bootable DVD or USB drive). Here is how:

* How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

* How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

When ready with the USB drive or with the DVD:

* Ensure Secure Boot is disabled  (if applicable for your model)

* Ensure Legacy mode is enabled (if applicable for your model)

* Save the UEFI/BIOS changes.

(if applicable for your model) Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Ubuntu USB thumdrive or the Ubuntu DVD prepared previously

Power on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

Choose F9 to open Boot options. Select the thumb drive as boot option.

Follow the on-screen instructions to run Ubuntu (not install it but try it).

Ubuntu should load. You can try to see if it will be able to mount your existing HDD. If possible, you may be able to browse your files and copy what is necessary to a online Cloud storage service or to another device.

Hope this helps.

[IT_WinSec]

In order to fix the issue you will need original HP recovery media. It seems like your internal one is not working as you cannot complete the Reset.

You can purchase the recovery media for your specific PC model from this web site >

http://www.best2serve.com/page/rcd_hardware_related_products/?product_type_id=4&hardware_product_id=...

This company is HP partner in Europe and they ship to several EU countries.

Once you receive the media kit, you need to boot from it and follow the steps to reinstall Windows. Here are detailed instructions > http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&section=ccweb&SFS=tdoc&language...

Eventually, you can reinstall your apps and copy back your files.

Make sure you update your drivers using the Device Manager method only > http://support.hp.com/us-en/document/c03330139

Once drivers are updated and work fine, you should not update them from time to time unless you experience some issues. Updating just for the cause of updating and just for using the latest verson is not a solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues.

Please, let me know if this works for you and if this helps you fix the issue. Provide an update and feedback. Looking forward to your reply.

[KrystianC]

I dont have time to do it today , but I will do it tomorrow and maybe get some help from a friend. I replay tomorrow if it worked

[KrystianC]

Do i need to spend money at the program to recovery the pc?

[IT_WinSec]

---

@KrystianC wrote:
Do i need to spend money at the program to recovery the pc?

---

Well,  it's up to you but if you want to reinstall back Windows 8 (8.1) and to restore the PC to the factory default condition, then Yes, you will need to since the recovery partition is not working. There are also other ways to do it but they are all illegal so I won't teach you how to do it.

Seriously - when the PC originally arrived, it had an option inside to create your own free recovery media so that it case you need to reset to default condition and if the HDD partition option was not working, then this recovery media could have been used. Additionally, Windows Vista/7/8 and 10 have built-in System Back image option to create free unlimited images (mirror copies) of your HDD a....

However, since this was not done before the incident and if you want to reinstall back Windows, then I think you will have to spend the money. I strongly recommend that you keep these recovery media and also start using the built-in System image options in future so that you avoid having to reinstall Windows in case of an incident.

** off-topic ** Personally, I stopped spending money on Microsoft operating systems about 3 years ago. I use Windows based on subscriptions from my employer [whenever necessary and primary on virtual machines] and I use GNU/Linux based operating system