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brit2oo9
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Recovery USB kit

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HP Stream Notebook 14-ax020wm
Microsoft Windows 10 (64-bit)

I got a recovery usb kit today and I followed the instructions for it and it went through the process and towards the end it said " the recovery attempt has failed" I don't what that means and I don't know what to do now. I need help

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Riddle_Decipher
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@brit2oo9

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand the recovery USB kit isn't working though it was recently purchased,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Have you attempted to restart the process after turning off the Wifi and removing all external devices?

 

If you haven't done the above, To resolve this issue, perform the following:

Before performing a system recovery, please ensure the wireless device is turned on by pressing the wireless button on the notebook PC. The wireless LED should be lit.

If a system recovery was performed with wireless off, please perform the following:

  1. Press the wireless button to turn on the wireless switch.

  2. Reboot the notebook PC.

  3. Press F11 to boot from the Recovery Manager.

  4. Click Next when Welcome to Recovery Manager displays.

  5. Select No and then click Next when Microsoft System Restore displays.

  6. Click Yes and then click Next when System Recovery displays.

  7. Select the appropriate item (backup file or not) and then click Next when Recovery your computer to original factory condition displays.

  8. Allow the system recovery to complete.

If the issue persists, please Contact HP phone support and get yourself a replacement USB kit as it could be a corrupt kit,
After performing a hardware test on the Hard drive to ensure this isn't a hardware malfunction within your computer: Click here to know How.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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brit2oo9
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I have no wi fi button on my notebook pc
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Riddle_Decipher
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@brit2oo9

Thank you for the update,

I appreciate your time and efforts,

 

NOTE: The airplane mode key is also referred to as the wireless button.
A wireless network must be set up before a wireless connection is possible.

 

Refer to your User Guide for more details regarding the same.

Click here for details (look under Page. 13)

 

That said, if the above doesn't help, skip step one and proceed with step 2.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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brit2oo9
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Nothing is working and also I like to say you guys are not really that helpful ok I've tried everything and nothing seems to work at all...now I have to fork out a bunch a money I don't even have to get this fixed ughhh
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brit2oo9
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I can't even get on my laptop no more
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Riddle_Decipher
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@brit2oo9

Thank you for the update,

I appreciate your time and efforts,

 

I understand this could be frustrating, however, there's nothing that can't be fixed and my only aim is to help you out (I'm doing everything I can within my support boundaries).

Also, considering you've purchased the recovery USB kit from HP recently, You do not have to pay for a replacement kit (considering this one isn't working).

 

Please give them a call and they'll help you with the replacement,

We are here only to help you out, so please run the test by using the F2 during a restart and Contact HP with the results.

Everything should be sorted out by the end of the call.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

 

Riddle_Decipher
I am an HP Employee

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