-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Recovery disc error

Create an account on the HP Community to personalize your profile and ask a question

04-08-2017 04:50 PM
04-08-2017 05:03 PM
Hi:
Unfortunately, I wouldn't be able to help you with that error.
However, if you can still read all 25 characters of the W7 product key on your PC's case, you can make your own plain W7 installation media to reinstall W7.
This site claims to have genuine, unadulterated W7 ISO files for download...
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool
Click on the link labeled Windows ISO Downloader.exe
You can use either the:
Win 7 Home/Pro SP1 (as applicable to the product key) or the (Retail version, but the OEM key on your PC's case will work with it)
Win 7 Home/Pro SP1 COEM (as applicable to the product key) (This version would be for what HP would have used--System Builder)
N is for European Union (EU) countries.
K is for South Korean markets.
Then you can use this tool to transfer the file to a 4 GB USB flash drive or a DVD.
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
Then you can install the drivers and available software from your notebook's support and driver page.
