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‎04-27-2017 09:29 AM

HP Recommended
Product: Pavilion dv6500
Operating System: Microsoft Windows Vista

I have a backup with 2 files (Copia de seguridad.1.exe and Copia de seguridad.2.fbw)

I have formatted the laptop and installed windows vista
The HP Recovery Manager tool is not installed. I downloaded it from the HP page and it gives me an installation error
How can I recover the backup files? How can I open the fbw file?

Thank you very much.

3 REPLIES 3

‎04-28-2017 01:49 PM

HP Recommended

 

@llmanuel

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you need assistance with the Recovery/backup file on windows vista.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check any HP Articles to resolve your concern?

 

If you haven't, CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

‎04-28-2017 01:55 PM

HP Recommended
If I was reviewing many articles and did not see or did not find a solution. As I have two files, one with extension .exe and the other fbw, and I can not recover it. I have tried running the exe file from a windows 10, windows 7, windows xp and in none of them it runs

‎04-28-2017 05:10 PM

HP Recommended

 

@llmanuel

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

I recommend you check the size of the total backup to understand whether or not the backup was successful,

If it's lower than you remember the file size should be, the backup most probably didn't complete.

 

That said, if the size matches what you remember, simply follow the steps mentioned on this link to complete it: Click here for the details.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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