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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 05:54 AM

HP Recommended
Product: hp pavilion notebook
Operating System: Microsoft Windows 10 (64-bit)

"Recovey system" in my laptop icon is grey and i can't click that.Why this is happend?

 

Also when i want to create recovery media, it says "Recovery partition is removed"

 

Can you fix this ?

12 REPLIES 12

‎05-02-2017 06:12 AM - edited ‎05-02-2017 06:13 AM

HP Recommended

Hi,


Which is this laptop? Full model name?

If it came with Windows 10 pre installed, most likely reason for recovery partition to be rendered useless is automatic Windows Upgrade. New Windows build might have got installed and this makes recovery partition disabled and HP recovery partition unable to be used to factory reset.

You ought to have created HP Recovery USB using HP Recovery Manager just after initial setup of this notebook. Did you do this?


Regards

Visruth

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‎05-02-2017 06:57 AM - last edited on ‎05-02-2017 08:56 AM by Retired

HP Recommended

HP Pavilion Notebook

Serial Number      : [Personal Information Removed]

Product Number : P3V59PA#AR6

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‎05-02-2017 07:06 AM

HP Recommended

I dont recover this notebook before i updating my windows 10, it still 25 GB in D:RECOVERY but i cant use my recovery system, can you help me with this?

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‎05-02-2017 07:14 AM

HP Recommended


This laptop did not come with any Windows operating system from factory

https://support.hp.com/us-en/document/c04851220

So there will not be HP recovery partition at all in the first place.

How did you install Windows 10 in this notebook?

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‎05-02-2017 07:18 AM

HP Recommended

When I bought this, its already windows 10 Activated.So, how can i enable recovery system?I am dizzy thinking about this.Please help me sir

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‎05-02-2017 07:29 AM

HP Recommended


I've explained to you the facts based on what is available at my end. I've given you HP website link to verify.

I'm not seeing this laptop coming with any Windows operating system from factory.

Even then if you're confident enough that this laptop indeed came with Windows 10, please contact HP technical support directly and ask for assistance as you're still within warranty:
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Order recovery USB from HP, if built in HP Recovery partition is not working: https://support.hp.com/in-en/document/bph07143

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‎05-02-2017 07:37 AM

HP Recommended

So what can i do to fix this problem?i have to roder recovery HP or what?give me the solution!

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‎05-02-2017 07:48 AM

HP Recommended


Hope you're aware that this is not the official HP technical support.

This is a peer-to-peer consumer support forum,

All the members helping others here are end users like you

HP maintains no official presence here

If you need specific technical support and since you're within warranty, I'll suggest you contact official HP technical support directly

From my searches through HP websites, your laptop didn't come with Windows 10 from factory. If you contact HP technical support directly, they would be able to clarify this.

Since you've not created HP Recovery media just after initial setup of your laptop that presumably came with Windows 10, and since HP recovery partition is not working - you only other option is to order HP recovery USB specific to your model from HP for factory resetting your laptop.

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‎05-02-2017 07:53 AM

HP Recommended

where can i order usb recovery manage?and how much it costs? i have to recover my laptop to the original version with recovery system.

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