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05-02-2017 05:54 AM
"Recovey system" in my laptop icon is grey and i can't click that.Why this is happend?
Also when i want to create recovery media, it says "Recovery partition is removed"
Can you fix this ?
05-02-2017 06:12 AM - edited 05-02-2017 06:13 AM
Which is this laptop? Full model name?
If it came with Windows 10 pre installed, most likely reason for recovery partition to be rendered useless is automatic Windows Upgrade. New Windows build might have got installed and this makes recovery partition disabled and HP recovery partition unable to be used to factory reset.
You ought to have created HP Recovery USB using HP Recovery Manager just after initial setup of this notebook. Did you do this?
05-02-2017 07:29 AM
I've explained to you the facts based on what is available at my end. I've given you HP website link to verify.
I'm not seeing this laptop coming with any Windows operating system from factory.
Even then if you're confident enough that this laptop indeed came with Windows 10, please contact HP technical support directly and ask for assistance as you're still within warranty:
Order recovery USB from HP, if built in HP Recovery partition is not working: https://support.hp.com/in-en/document/bph07143
05-02-2017 07:48 AM
Hope you're aware that this is not the official HP technical support.
This is a peer-to-peer consumer support forum,
All the members helping others here are end users like you
HP maintains no official presence here
If you need specific technical support and since you're within warranty, I'll suggest you contact official HP technical support directly
From my searches through HP websites, your laptop didn't come with Windows 10 from factory. If you contact HP technical support directly, they would be able to clarify this.
Since you've not created HP Recovery media just after initial setup of your laptop that presumably came with Windows 10, and since HP recovery partition is not working - you only other option is to order HP recovery USB specific to your model from HP for factory resetting your laptop.