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‎04-28-2017 11:27 AM - edited ‎04-28-2017 11:27 AM

HP Recommended
Product: Intel Pentium
Operating System: Microsoft Windows 8 (64-bit)

My computer got something spilled on it and crashed. After sitting for a time it now comes back on with a black screen and a blue box that says enter administrator password or power on password. What I thought might be the password was invalid. Any suggestions? Thanks

1 REPLY 1

‎04-28-2017 01:11 PM - edited ‎04-28-2017 01:12 PM

HP Recommended

Hello @tam13

 

Thank you for posting in the HP Support forum.

 

It would be very mild to say that what you describe is very strange and unexpected behaviour. Never before have I heard of a BIOS password enabling itself after spilling a "drink"... Anyway,

 

In order to assist you in removing the BIOS/start up password you see, let me know your PC model and product number (info - how to here).  Try to enter a wrong password 3 times and hit ENTER after every attempt. Eventually, you should get a "System disabled" or "halted" message+code. Let me know the code.

 

Thank you for your cooperation.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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