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- Removal/Uninstall HP ProtectTools Security Manager

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10-21-2015 08:24 AM
From the earlier post made by jorgemartins on 09-02-2015 02:21 AM
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HP Client Security Manager at: ftp://ftp.hp.com/pub/softpaq/sp68001-68500/sp68157.exe
12-26-2015 11:35 PM
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02-14-2016 08:11 PM - edited 02-14-2016 08:34 PM
My problem occurred because I needed to uninstall HP Protect Tools from Win7 so that I could upgrade to Win10. But the installer was broken and other links here had me install a later version of the HP Protect Tools. So now I'm unable to login via any account when the system boots normally -- I get Windows Security HRESULT 0x80074003. Oddly, I can login via Safe Mode but could not install the old HP Protect software as the MSI Service is disabled in safe mode. While in Safe Mode I logged in and created a new account with no password and put it in the Administrator group. Out of safe mode I still get the error and cannot login with the new account. System Restore can't replace uninstalled software and hence doesn't work. And using my Recovery Disk, "Startup Repair" also does nothing because the system thinks it has started successfully.
Update: I've now gotten back in by following these instructions:
When I disable all services, I get a spinning cursor associated with the fingerprint reader. After about 30 seconds I get an error message indicating that biometrics are not available and it lets me login. And now I'm back to being unable to uninstall HP Protect tools because of the broken uninstaller.
05-22-2016 08:57 PM
Microsoft Uninstalled tried to upgrade to Windows 10 then decided my HP ProBook 4530s was not compatible - could not reinstall HP CLient Security or fingerprint reader functionality which they removed saying they were incopatible with W10. Please advise I have downloaded every link - nothing works - I'm on Windows 7 Professional originally 64 bit reconfigured to 32 bit to accommodate MYOB software that I no longer use.
Kind regards Karen Martyn
