Replace Left Mouse Button on new laptop - doesn't click.

[Matt789]

The left mouse button on my laptop (model 15-d037dx) doesn't click when I press it.  The laptop is almost brand new, can I get a replacement button?

Thanks,

Matt

[Sparkles1]

HI @Matt789 

Welcome to the HP Forums!

It is a grand  place to find answers and information!

For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More

I grasp that the left click on the TouchPad is not responding.  You have upgraded your system to Windows 8.1.

Here is a link to HP 15-d037dx TouchSmart Notebook PC Drivers.  Have you done all your updates?

Have you tried Using automated troubleshooting (Windows 😎 to help overcome this difficulty?

Have you ran the HP Support Assistant  to aid with HP updates and resolving issues!

Another link to assist you is Using and Troubleshooting the TouchPad or ClickPad (Windows 8).

If you are still having an issue, please contact HP support for assistance. They can remotely access your notebook to locate and resolve issues.  If the TouchPad should require replacement they can arrange for service at the same time.

Good Luck!

[Matt789]

Sparkles1,

Is ther any chance that you could answer my original question, "CAN I GET A NEW BUTTON?"

Some useful answers would be:

1.  The part number of the button.

2.  Where to order the button.

3.  How to install the button.

etc.

Thanks,

Matt

[Sparkles1 · Accepted solution]

Hi @Matt789 

The  click buttons of the click pad are replaceable. Before replacing them I would try cleaning them. Here is a link to Notebook Keyboard Troubleshooting (Windows 😎. Please see the section on sticky keys.

Here is a link to the  HP 15 Notebook PC. Please note Chapter 3 page 28 item 3 for the button board part number.  There is also a section on removal and replacement procedures.

Here is a link to HP Parts Store .

You can also Google the part number to try other resellers.

Good Luck!

[Matt789]

Sparkles1,

Thank you very much, but one last thing.  I think your hyperlink on "HP 15 Notebook PC" is wrong.  Can you correct it, or repost with an updated link?

Thanks,

Matt

[Sparkles1]

Hi @Matt789

Thank you for your response.  I have corrected my link in the previous post. I am not sure what went awry but I aplogize for any inconvenience.  The link does work now as I have tested it.