Robotic sound on laptop while listening to music and browsing Internet

[REL1983]

Hi,

I have an HP 15-f003dx and I am having issues with the audio driver. Whenever I watch videos or listen to music while browsing the Internet, everything sounds like a robot and it lags real bad. I have already reinstalled the driver, updated the BIOS, and tried system restore and reformatted. Nothing else has worked.

Here are my specs below:

Windows 10 Home 64-Bit

Processor: AMD A6-5200 APU with Radeon HD Graphics

8GB of RAM

Audio: Realtek High Definition Audio

I am running out of options. Any solutions to this ongoing issue would be great, Thanks.

[Sparkles1]

Hi @REL1983,

Welcome to the HP Forums!:smileyhappy: 

It is a terrific place to find answers and tips!

 For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide:

Learn How to Post and More.

I grasp that you are not happy with the sound quality. If you listen to music or watch videos while browsing the web, it sounds very robotic and lags.   You have tried reinstalling the driver,  updating the bios, a Windows restore and have reformatted the drive.  

Have you done all your Windows updates?

Here is a link to Open the Windows Update troubleshooter that may help find additional drivers.   Although it lists Windows 7 it does work in Windows 10.

Once launched, it should show a screen like this.

Use the second option "Background Intelligent Transfer Service", it should lead to a force update of 'Windows Updates' that may not be automatically being applied that could fix some of these issues.

 Have you ran the  HP Support Assistant?

Have you ran the Windows troubleshooter?

Here is are two more links  that may  help.

HP Notebook PCs - No Sound from Speakers (Windows 10, 😎

HP PCs - Increasing System Performance and Maintaining Your Computer (Windows 10)

Please let me know the results.

Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!

To show appreciation for my efforts, please click the   Thumbs Up icon   below.  

Good Luck!

[REL1983]

My Windows Updates are fine, they are up-to-date.

I ran the troubleshooter, and it says the audio driver cannot start, so it fixed it.

HP Support Assistant did nothing.

I am hoping this stays fixed, otherwise I don't know what to do.

Thanks for your response!

[Sparkles1 · Accepted solution]

Hi @REL1983,

Thank you for the update.

I am glad the troubleshooter was able to resolve the issue for you.

As running the troubleshooter is a step I provided, if you agree that it resolved your issue, would you be helpful to the community by choosing accepted solution to allow other posters to locate this information with greater ease.

Thanks in advance.

[REL1983]

I am having the problem again! I've done everything you said I should do.

What else is there to do?

[Sparkles1]

Hi @REL1983,

Thank you for the update.

I understand the issue has come back.

Please rerun the  troubleshooter again to resolve the issue.

Now try this step.  It will have it scan for corrupted files and try to repair them

• Right click on the Windows button lower left corner
• Choose command prompt admin
• Type sfc /scannow and press enter

Please let me know the outcome.

Good Luck!

[REL1983]

I did the scannow thing and it did not find anything wrong. Here is the screenshot below.

[Sparkles1]

HI @REL1983,

Thank you for the update.

I am assuming if you run the Windows troubleshooter again that it will be resolved.

As the issue returns have you checked for viruses and malware?  MS Malicious Software Removal Tool

If the issue remains or returns , please contact HP support for assistance.  With your permission they can access your system remotely to help overcome difficulties.

Please contact HP support at Contact HP Support.

Please let me know the outcome.

Good Luck!

[REL1983]

I have done virus and malware scans. I've also ran disk cleanup and I defragged. I don't have any malware or viruses.

I am unable to contact HP Support over phone; my warranty expired and I cannot afford to pay you guys to help me.

[Sparkles1]

Hi @REL1983,

Thank you for the update.

As running the Windows troubleshooter will restart the audio and it again works, there is something that is causing it to stop.

Has there been any recent changes to your system before this started to occur, an update or added software?

You could try a restore back to before this occurred.   HP PCs - Using Microsoft System Restore (Windows 10, 😎.

Then follow the steps in this document. HP PCs - Increasing System Performance and Maintaining Your Computer (Windows 10).

If the issue returns, then try  eliminating services on startup to  determine the one that is causing the issue.

Here are some links to assist you with that process.

How to open MSConfig in Windows 10 (from windows.microsoft.com)

Disable, Control, Manage Startup programs in Windows 10 / 8 / 7 (from the windowsclub.com)

MSConfig the System Configuration Tool. (from answers.microsoft.com).

Please keep me updated.

Good Luck!