SM Bus Controller and 2 USB controller Drivers missing

[hp_lap_top]

Hello and thanks for reading, I recently reformatted my HP Pavilion dv7-6113cl Entertainment Notebook PC  with windows 7, which it came with, I just did a fresh install.

But after getting all the software I wanted, and drivers back on it I noticed two of my USB ports werent working, and the other two say they arent 3.0 which I may be wrong but I'm pretty sure they are.  I've looked everywhere, people say the USB drivers come with the AMD Chipset drivers, others with the same problem but different HP lap top has posted on this forum and others that AMD drivers fixed his problem but it didn't work for me, here the source:

"For whatever reason, HP does not provide the AMD chipset driver for any of its AMD based notebooks on any support and driver page.

You need to install the amd chipset driver from the link below, first file listed. That will install the SM Bus and USB 3.0 drivers.

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx#2"

However when I click the link it takes me somewhere else where AMD wants me to fill out my pc specs or auto detect. which gives me drivers but does not fix my USB problem.  It also says, "Your system does not support these drivers".

This is what my Dev manager says has no drivers.

SM Bus Controller

Universal Serial Bus (USB) Controller

Universal Serial Bus (USB) Controller

In "Systems Information" listed under "Problem Devices" here is what is listed.

SM Bus Controller           

PCI\VEN_1022&DEV_780B&SUBSYS_3591103C&REV_13\3&2411E6FE&2&A0      

The drivers for this device are not installed.

Universal Serial Bus (USB) ControllerPCI\VEN_1022&DEV_7812&SUBSYS_3591103C&REV_03\3&2411E6FE&2&80              

The drivers for this device are not installed.

Universal Serial Bus (USB) Controller

PCI\VEN_1022&DEV_7812&SUBSYS_3591103C&REV_03\3&2411E6FE&2&81       

The drivers for this device are not installed.

Here is my system info

OS Name             Microsoft Windows 7 Home Premium

Version                6.1.7601 Service Pack 1 Build 7601

Other OS Description     Not Available

OS Manufacturer             Microsoft Corporation

System Name     ANONYMOUS-PC

System Manufacturer    Hewlett-Packard

System Model   HP Pavilion dv7 Notebook PC

System Type      x64-based PC

Processor            AMD A6-3400M APU with Radeon(tm) HD Graphics, 1400 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date          Hewlett-Packard F.21, 9/13/2011

SMBIOS Version               2.7

Windows Directory         C:\Windows

System Directory             C:\Windows\system32

Boot Device        \Device\HarddiskVolume1

Locale   United States

Hardware Abstraction Layer        Version = "6.1.7601.17514"

Installed Physical Memory (RAM)             8.00 GB

Total Physical Memory  7.48 GB

Available Physical Memory          5.34 GB

Total Virtual Memory     15.0 GB

Available Virtual Memory             12.4 GB

Page File Space 7.48 GB

Page File              C:\pagefile.sys

HP Pavilion dv7-6113cl Entertainment Notebook PC 
Serial Number:   5CH1350U9U 
Product Number:   QE360UA 

Any and all suggestions greatly appreciated.

Thanks

[lasvegaswireman · Accepted solution]

The specs for your  HP Pavilion dv7-6113cl Entertainment Notebook Computer, clearly state that this model has 2 x SuperSpeed USB 3.0 ports in addition to 2 x Universal Serial Bus (USB) 2.0 ports. Please try the AMD Chipset Drivers (Chipset, SATA/RAID, USB 3.0). or look for HP SP61462.exe

If you have any further questions, please don't hesitate to ask.

Please click the White KUDOS "Thumbs Up" to show your appreciation

[hp_lap_top]

Thank you lasvegaswireman,  downloaded and installed  HP SP61462.exe and AMD Chipset Drivers (Chipset, SATA/RAID, USB 3.0). and it took care of all the problems. 

At least now all of my USB ports recognize a device  and work when connected.

Am getting this error message when booting up and other than just being annoying everything else works and there is no error message in the Device Manager.  I just close the box......however if you have a fix for this one am willing and appreciative.

Thank you very much  lasvegaswireman.

You are The Man.

[hp_lap_top]

Found it,  I had to uninstall "Renesas USB 3.0 host controller driver".  It was conflicting with AMD drivers.  Everything still worked but had the error message at start up.  Now the error message doesn't pop up and all is well.  Wheeww.

Thanks again to you lasvegaswireman.