[SOLVED] Windows 10 - Laptop won't go into sleep mode

[re4med]

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I was on microsoft techincal chat and as soon as I describing the issue they said they are aware and working to resolve it. I asked for a time frame and said they couldnt give me one. They advised that I revert to 8.1 in the interim. No they didnt expand on what they thought the problem was. They also advised I would be able to upgrade to windows 10 at any time. It was when I had reverted that I decided to upgrade the bIOS and try win 10 again. Luckily enough that worked for me. 

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Thanks for this information.  I have the updated BIOS for my machine and I still have the problem.  I cannot image what difference it would make going back to 8.1 now and reinstalling the BIOS (the one that was installed IS the updated 8.1 BIOS for my machine HP Pavillion 15 -- installed right from the drivers section of the HPS Support site under the 8.1 DRIVERS).    Who knows -- some day I might just get bored enough to go through with reversion and try again but right now I am still trying to be patient and wait and see...

[re4med]

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@Lee_K_00 wrote:

That's still a lot of hassle though re4med! I could back up what I need to, there's a not a lot of it. But it's the whole process of going through and installing everything again that I can do without! It would be a full day wasted for me!

So what's our options now then?

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I agree with you.  it is a BIG hassle.  I also agree that it would take me hours to do what I already have.  My only point is that for me, the drop-dead date for reverting scares me less than the slow response and resolution to what seems to be a fundamental flaw in the OS or the Intel chipsets or a combination of both.  Given the wide-spread nature of the problem it would seem that they would be actively working on it -- and maybe they are doing so.

I do know this, that HP has not only been snake-bit by the SLEEP/POWER, etc issue.  They have been bit by dropping Wi-Fi connections, adaptors, and other issues that are somewhat worse than this one.  Given that, it looks like a lot needs to be done across the board and we are just one of many  in the list of fixes to an OS that was probably dropped to the public a little too early.  Welcome to BETA testing everyone!  Isn't it fun!?  🙂

[Doulat]

Hi,

I'm having the same issues. I've found a 'band-aid' to at least save my laptop from hard shutdowns but I must emphasize that this is not a fix. I'm waiting until there is an official fix to download (as an aside, in case I should need it, can someone please tell me how to revert back to Win8 or Win8.1? Thank-you).

This is what I did in the meantime:-

Click on the Windows symbol on the extreme bottom  left of the laptop (in effect, the 'Start' button).

Click on Settings

Click on System

Click on Power & Sleep

Change options to 'Never' under Sleep.

That should stop the laptop from going into sleep mode but will still let it go into screensaver mode. It should wake from that mode.

Then, to shutdown the laptop:-

Right click on that Windows Icon ('Start' button)

Click Restart

After the laptop restarts, immediately:-

Click on Windows Icon

Click shutdown

It should then shutdown properly.

I hope that helps. If it doesn't, I'm so sorry.

Again, it's not a fix but it should save your laptops from hard shutdowns.

Thank-you for your time.

God Bless,

Doulat

[Lee_K_00]

Speaking of faulty wifi, I think I might be part of that too! My wifi has started randomly dropping! But it's not a complete drop though. If I run a speed test, I get a fairly good average speed, but when you look at the test in more detail you can see that there's a drop every other second, so although it doesn't drop out completely it's killing my online games to the point where they are unplayable.
I convinced Sky that this was an issue with the router, which in fairness needed upgraded anyways as it was restarting itself at least once a day, but they've sent me a brand new up to date router and I'm still suffering the same problem! I've just done a check on my girlfriends Acer and her speed test is solid! So this is another HP fault to add to the list!
I can see me facing defeat here and going back to 8.1.

[Lee_K_00]

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@Doulat wrote:

Hi,

I'm having the same issues. I've found a 'band-aid' to at least save my laptop from hard shutdowns but I must emphasize that this is not a fix. I'm waiting until there is an official fix to download (as an aside, in case I should need it, can someone please tell me how to revert back to Win8 or Win8.1? Thank-you).

This is what I did in the meantime:-

Click on the Windows symbol on the extreme bottom  left of the laptop (in effect, the 'Start' button).

Click on Settings

Click on System

Click on Power & Sleep

Change options to 'Never' under Sleep.

That should stop the laptop from going into sleep mode but will still let it go into screensaver mode. It should wake from that mode.

Then, to shutdown the laptop:-

Right click on that Windows Icon ('Start' button)

Click Restart

After the laptop restarts, immediately:-

Click on Windows Icon

Click shutdown

It should then shutdown properly.

I hope that helps. If it doesn't, I'm so sorry.

Again, it's not a fix but it should save your laptops from hard shutdowns.

Thank-you for your time.

God Bless,

Doulat

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I've explained this one numerous times now in this thread and I really can't be bothered to go over it properly again. But if you check your Event Viewer logs, you'll see that the restart that your talking about isn't as successful as you might think. Although it appears to be successful, it really isn't! The laptop is doing a hard shut down on itself before it starts everything back up again. So in effect, your actually achieving nothing.

[DanG82]

I have the Wifi connection issues as well, dating back to Windows 8.1 actually, on my Envy x360.  From Googling around, it appears to be a common problem on this model with the way the built-in card is mounted.  I've had the built-in card disabled and have been using this since I first purchased my computer, but at some point before my warranty runs out, I'll need to have HP attempt to fix it.  Just don't want to part with my computer!

[re4med]

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@Lee_K_00 wrote:

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@Doulat wrote:

Hi,

I'm having the same issues. I've found a 'band-aid' to at least save my laptop from hard shutdowns but I must emphasize that this is not a fix. I'm waiting until there is an official fix to download (as an aside, in case I should need it, can someone please tell me how to revert back to Win8 or Win8.1? Thank-you).

This is what I did in the meantime:-

Click on the Windows symbol on the extreme bottom  left of the laptop (in effect, the 'Start' button).

Click on Settings

Click on System

Click on Power & Sleep

Change options to 'Never' under Sleep.

That should stop the laptop from going into sleep mode but will still let it go into screensaver mode. It should wake from that mode.

Then, to shutdown the laptop:-

Right click on that Windows Icon ('Start' button)

Click Restart

After the laptop restarts, immediately:-

Click on Windows Icon

Click shutdown

It should then shutdown properly.

I hope that helps. If it doesn't, I'm so sorry.

Again, it's not a fix but it should save your laptops from hard shutdowns.

Thank-you for your time.

God Bless,

Doulat

---

I've explained this one numerous times now in this thread and I really can't be bothered to go over it properly again. But if you check your Event Viewer logs, you'll see that the restart that your talking about isn't as successful as you might think. Although it appears to be successful, it really isn't! The laptop is doing a hard shut down on itself before it starts everything back up again. So in effect, your actually achieving nothing.

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That is EXACTLY correct and the way to verify what has been described is happening to your system is simple.  When you RESTART the POWER LIGHT should never go off.  Not at all.  Ever.  If it does and then 2-3 secs or so later it comes back on and reboots it was not a RESTART but a POWER DOWN reboot CRASH at which time it recovers (especially if your BIOS is set to recover that way - some do, some don't).  So, in short -- IF the POWER light goes off on a restart request it was NOT a reboot...

[exliko]

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@Lee_K_00 wrote:

Speaking of faulty wifi, I think I might be part of that too! My wifi has started randomly dropping! But it's not a complete drop though. If I run a speed test, I get a fairly good average speed, but when you look at the test in more detail you can see that there's a drop every other second, so although it doesn't drop out completely it's killing my online games to the point where they are unplayable.
I convinced Sky that this was an issue with the router, which in fairness needed upgraded anyways as it was restarting itself at least once a day, but they've sent me a brand new up to date router and I'm still suffering the same problem! I've just done a check on my girlfriends Acer and her speed test is solid! So this is another HP fault to add to the list!
I can see me facing defeat here and going back to 8.1.

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I get signal drop too when i have original driver wifi from MS. Then reinstall it with my old driver for Win 8.1 and it back to normal.

[Lee_K_00]

Yeah i boot up, then do a restart straight away, I get a full restart where the power light stays on. But any other time and all it's doing is a hard shut down and loading back up again, and the power light go's off, just as you've mentioned.

[Lee_K_00]

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@exliko wrote:

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@Lee_K_00 wrote:

Speaking of faulty wifi, I think I might be part of that too! My wifi has started randomly dropping! But it's not a complete drop though. If I run a speed test, I get a fairly good average speed, but when you look at the test in more detail you can see that there's a drop every other second, so although it doesn't drop out completely it's killing my online games to the point where they are unplayable.
I convinced Sky that this was an issue with the router, which in fairness needed upgraded anyways as it was restarting itself at least once a day, but they've sent me a brand new up to date router and I'm still suffering the same problem! I've just done a check on my girlfriends Acer and her speed test is solid! So this is another HP fault to add to the list!
I can see me facing defeat here and going back to 8.1.

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I get signal drop too when i have original driver wifi from MS. Then reinstall it with my old driver for Win 8.1 and it back to normal.

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What did you do? Roll back to previous driver? Are you still on Windows 10 then?