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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2017 11:01 AM

HP Recommended
Product: HP Split
Operating System: Microsoft Windows 10 (32-bit)

My HP Split screen reads:

Scanning and repairing drive (C): 11% complete

 

Powering it down does nothing

No keys or combination has any effect.

 

ANY SUGGESTIONS?? Frustrated!

Thank you, in advance!

2 REPLIES 2

‎03-30-2017 11:53 AM

HP Recommended

@51Woody

 

Hello;

Allow me to welcome you to the HP forums!

 

From your description, it sounds like you have either filesystem corruption or a failing drive.

 

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP

‎03-30-2017 01:43 PM

HP Recommended

Thanks for offering to help!

We upgraded it to 10 from 8

Been working perfectly since until yesterday morning.

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