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‎05-28-2017 10:01 PM

HP Recommended
Product: HP Pavilion 11-n010dx x360 PC
Operating System: Microsoft Windows 10 (64-bit)

I installed the new windows 10 creators update and now my touch screen isnt working. I have went to the device managger and looked for it under the human interface and it doesnt even show it. Please Help!

1 REPLY 1

‎05-29-2017 01:02 PM

HP Recommended

Hello @cwbennett

 

Thank you for posting in the HP Support forum. Welcome !

 

I can see you posted here, too and it seems you have done the correct thing - a.k.a. revert back the update.

You can temporary delay the upgrade/update using the methods described here >> https://www.windowscentral.com/how-delay-windows-10-creators-update-your-pc-and-why

 

If you want to try again, basically you need to be sure everything is updated.

 

- update your BIOS >> https://support.hp.com/rs-en/document/c00042629

- update all your drivers using HPSA tool or other methods >> https://support.hp.com/us-en/document/c03330139

 

- uninstall any 3rd party apps such as antivirus/security apps and install the Creator's Update again

 

** Make sure you back up your important files/data before attempting the above steps **

 

 

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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