Set up for new Pavilion Convertible just frozen - not happening. Any ideas what to do?

[Onion47]

Set up for new brand new Pavilion Convertible just frozen - not happening. Any ideas what to do?

The stage we got to was 'Installing a few things' after doing Account set up of Microsoft and user Account.

Screen frozen. No idea what to do next. Has been like that for 2 hours.

Any help greatly appreciated. Thanks.

[The_Fossette]

Hi @Onion47

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the PC is stuck on the setup screen.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to press and hold the power button until the computer goes off and then start the computer again and check whether the setup resumes.

If the issue persists, I recommend you perform a recovery on the computer to put it back to factory settings.

Follow the steps in the below article to perform recovery.

http://bit.ly/2isEuFB

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!