Shut Down/Sleep problem - HP Pavilion Notebook PC 15-e055st

[DaveyK]

spk_2984, In setting up your computer, did you apply a BIOS upgrade that was distributed through the HP Support Assistant?

[DaveyK]

Alansandal,  I have submitted an email to HP in the hopes of shaking something loose.

[DaveyK]

spk_2984, Did you recently install a BIOS update through the HP Support Assistant. If not, could you please use msinfo32.exe to see if the version of the BIOS is "Insyde F.14, 10/4/2013"

At a blank spot on the start screen type "msinfo32.exe"
Click on the msinfo32.exe icon
Read the BIOS Version/Date about 1/3 of the way down.

[DaveyK]

Gentlemen,

     My email to HP on this problem has yielded some success.  I was advised to rollback the BIOS and that has, in fact, resolved the problem, at least for me on my HP Pavilion Nortebook PC 17-e040us.  The rollback was simple as could be, just holding down the "Windows" key in combination with the "B" key and powering up the PC from a complete shutdown.

The link to the complete page of instructions they gave me is:

http://support.hp.com/us-en/document/c02693833

Looks like it would be a fairly safe thing to try.  If any PC is not equiped to rollback the BIOS this way, it will probably just ignore the keystrokes.

[Alansandal]

Well done DaveyK, I'm really pleased this has worked for you! What I'm not sure about is whether to use your roll-back method or the one I outlined in my previous post to you. I would like to ask HP the question. Is there any chance I could use your email contact in HP?

[DaveyK]

Didn't have an email contact, just went to www.HP.com.  Selected "Support/Support & Troubleshooting" and typed in my laptop model. On the page that followed, clicked on "Contact HP" and then "Email"

On the detailed instructions whose link I posted above, it mentioned what I thought was a reference to the method you posted in case the "Windows/B" keys didn't get you a rollback. Probably for older machines which didn't have the "Windows\B" thing built in. I'm sure your newer machine has it built in.

[Alansandal · Accepted solution]

It worked for me too!!!!

DaveyK, I really am extremely grateful to you for finding the solution to this problem.  Thank you!

I can now get on with some serious computing, until the next bug comes along!!

[spk_2984]

HI guys,

The sleep problem of mine was solved by updating the BIOS to INsyde F.23,26-09-2013.

Now the  laptop recovers from sleep properly.

However I have a problem related to WLAN - Wifi connection keeps dropping and sometimes goes in an infinite loop where I need to restart the system. My N/w adapter is Mediatek MT7630E.

All other devices in my house function well with the Wi-Fi connection.

Thanks,

[spk_2984]

Thanks for giving me the hint on BIOS version

[Alansandal]

Hi spk_2984. I'm glad you've sorted out the sleep problem. When I purchased my computer I had a problem with the wifi connection, which I sorted using the tips in this video:

http://m.youtube.com/watch?v=2cuvIf-aj70

It might be worth a try if it's something you haven't tried already.