• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 11:08 AM

HP Recommended
Product: EliteBook 2540p
Operating System: Microsoft Windows 8.1 (64-bit)

Hy !!! I am using this HP ELiteBook 2540p. But it become heated and shut down itself. Problem is that suppose i on my Laptop and use a app like Google Earth even just one app it become heated and off (Shuts Down itself). same with my Anatomy Apps. So when i use other Apps like Office it works well but till 1 or 2 Hours. And also i check my Task manager it was CPU 17% as i open app of Anatomy it rises to 100% and PC shuts Down. 

Help me i will be thankful for such a Anticipation 

1 REPLY 1

‎04-22-2017 11:33 AM

HP Recommended
Hi,


What is the age of the laptop?

May be clogged air vents with dust, debris?

Please follow this to reduce overheating:
https://support.hp.com/in-en/document/c01657439

Do a extensive system testing using this and identify if any hardware is failing:
https://support.hp.com/in-en/document/c03467259


Regards

Visruth
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.