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mkhang87
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Message 1 of 2
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Shuts Down itself

HP Recommended
EliteBook 2540p
Microsoft Windows 8.1 (64-bit)

Hy !!! I am using this HP ELiteBook 2540p. But it become heated and shut down itself. Problem is that suppose i on my Laptop and use a app like Google Earth even just one app it become heated and off (Shuts Down itself). same with my Anatomy Apps. So when i use other Apps like Office it works well but till 1 or 2 Hours. And also i check my Task manager it was CPU 17% as i open app of Anatomy it rises to 100% and PC shuts Down. 

Help me i will be thankful for such a Anticipation 

1 REPLY 1
visruth
Level 15
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Message 2 of 2
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HP Recommended
Hi,


What is the age of the laptop?

May be clogged air vents with dust, debris?

Please follow this to reduce overheating:
https://support.hp.com/in-en/document/c01657439

Do a extensive system testing using this and identify if any hardware is failing:
https://support.hp.com/in-en/document/c03467259


Regards

Visruth
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