I'm asking this for a friend, and I don't know the exact product name and number of their laptop. My friend bought his laptop a year or so ago and swears he never set up a Simplepass password or account. Suddenly, out of the blue, when he tries to login using his windows ID it immediately goes to a Simplepass login in area and asks for another (nonexistent) password. He's not very computer literate so I believe him when he says he never set up a password for Simplepass. I've tried helping him over the phone to no avail. WHY would Simplepass out of the blue lock him out of his computer when he's never used it and has no password for it? How can he get into his computer when he can't get passed the Simplepass login.
Links to third-party websites are provided for convenience only. HP does not endorse nor support the content of third-party links. HP is not responsible for the content of a third-party website. By clicking on a third-party link, you will leave the HP website. Privacy and security policies may differ from those practiced by HP.