Single quote key not working

[KM17]

Ok, I have HP 2000 Notebook. the single quote key is working properly after I shut down my laptop a long time. then after a couple of minutes, the single quote key is not working. can anyone help me with this issue?

[DavidPK]

Hi,

Try the following.

Open windows Control Panel, open Device Manager, expand Keyboards, right click on Standard PS/2 Keyboard and select Uninstall.

When this has completed, shut down the notebook - if you're running Windows 8/8.1, do this by holding down the left Shift key as you click on Shutdown to temporarily prevent a hybrid boot. 

When done, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 20 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Regards,

DP-K

[KM17]

I followed your instructions but still not working. 😞

[visruth]

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@KM17 wrote:

I followed your instructions but still not working.

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Did you check if it's there while connecting a USB keyboard?

Test for hardware issue from BIOS System Diagnostics by pressing F2 or F10 soon after restart - do component test - keyboard test.

This might help you too:
http://support.hp.com/us-en/document/c03463381

thanks,

[DavidPK]

Hi,

In that case, it's almost certainly a hardware issue with the keyboard itself. 

Is your notebook still under warranty? - you can check your warranty status Here.

Regards,

DP-K