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Intern
Posts: 6
Member Since: ‎08-03-2015
Message 1 of 151 (168,342 Views)
Accepted Solution

Sleep and Shutdown issues after upgrading to Windows 10

Product Name: Pavilion 13 x360
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

So I'm having issues with sleep and shutdown after I upgraded to Windows 10, the laptop won't go to sleep or shutdown properly. The screen turns off, but the power LED stays on and the fan as well. If I chose sleep it won't wake up no matter what I try, and I'd have to perform a hard shutdown everytime.

Any solution for this problem?

Thanks.

Accepted Solution

Re: Sleep and Shutdown issues after upgrading to Windows 10

  1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.
  2. Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
  3. Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
    • In the Control Panel, select Administrative Tools and open Services.
    • Scroll down to Windows Update and double-click it to bring up its properties.
    • Click Stop to stop the service from running.
    • Change the Startup Type to Manual and click OK.
  4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.  If you receive a dialog warning about replacing a newer version of the software, accept it.
    • NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.  The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
  5. Run the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.  (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
  6. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
  7. Restart your computer.
  8. Rejoice!  You can finally sleep and shut down again.  Smiley Happy

 

--DanG

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Top Student
Posts: 1
Member Since: ‎08-03-2015
Message 2 of 151 (168,305 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

I have HP G70-213 and have exactly the same problems.

Would be interested to hear if you get any solutions to this problem!

Tutor
Posts: 15
Member Since: ‎08-05-2015
Message 3 of 151 (168,143 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

i'm using  HP ENVY 15 X360 and i'm facing the same problem after upgrading to windows 10.

Laptop does not wake up from sleep mode. The screen stays blank and the power buton is still on with the fan/HDD making noise.

 

Similarly with shutting down. The laptop screen goes blank and the power button stays on and the noise continues.

Tutor
Posts: 9
Member Since: ‎08-06-2015
Message 4 of 151 (168,035 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

I also faced same issue.  Issue is resolved after doing following

 

1. Updated all device drivers  in Device Manager( Importantly Intel HD Graphics Family)

2.  Unticked  the option "Allow the computer to turn off this device to save power "  ( In Device Manger --> universal serial bus controllers --> Generic USB Hub--> right Click on it --> Properties --> Power Management). Repeat this step for all the options in universal serial bus controllers )

 

 

 

Intern
Posts: 6
Member Since: ‎08-03-2015
Message 5 of 151 (167,862 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

Well I've tried almost all the solutions I read that have been posted here but only works for few times if not once and then back to square one!

I've updated all drivers and been checking regularly for new updates but nothing so far, still have to wait for the BIOS update I guess..

Honor Student
Posts: 2
Member Since: ‎08-09-2015
Message 6 of 151 (167,084 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

I am aving thse issues too. I think I found somethig that helps though (atlest for me it seems to have). Looking at the options in power options for choose what the pc does when the power button is pressed and in what it does when the lid is closed, I found that there is another option in the top drop down list that just shuts off the display. It seems an odd place to hav it as I think it should be in the bottom list (when the lid is closed). I changed the drop down for when I press the button to shut down the laptop and that seems to make it shutdown for me completely (alll lights fans etc). Hope this helps some o you.

 

Honor Student
Posts: 2
Member Since: ‎03-15-2009
Message 7 of 151 (167,063 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

I have the same issue as the original poster.

 

HP Pavilion Notebook - 17-f115dx

Top Student
Posts: 7
Member Since: ‎08-10-2015
Message 8 of 151 (166,754 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

[ Edited ]

According to me the problem is with the nvidia graphic card.  One of my friend having a hp laptop with AMD graphic card has no such issue,

P.S : you can google " nvidia driver problem with win 1o" 

Till than Try temperory solution:

You can shutdown your pc by pressing Shift+shutdown

 

for sleep problem try this

1. go to device manger

2. uninstall every usb drivers in universal usb hub

3. restart

Honor Student
Posts: 2
Member Since: ‎08-13-2015
Message 9 of 151 (166,287 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10

I also had this problem of shutting down and sleeping  with my hp envy computer but I recently talked with hp support and they fixed the problem quite quickly. 

 

Here are the steps they had me use:

 

1. While restarting computer, start tapping F10 to bring up bios menu

 

2. Once bio is up, hit F9 and choose yes to restoring the defaults

 

3. Hit F10 again to save and exit the bios menu

 

This fixed all of my problems with shutting down and sleeping my computer. Hopefully this helps with your problems. 

 

Good Luck!

Intern
Posts: 41
Member Since: ‎07-29-2014
Message 10 of 151 (166,269 Views)

Re: Sleep and Shutdown issues after upgrading to Windows 10


GInger18 wrote:

I also had this problem of shutting down and sleeping  with my hp envy computer but I recently talked with hp support and they fixed the problem quite quickly. 

 

Here are the steps they had me use:

 

1. While restarting computer, start tapping F10 to bring up bios menu

 

2. Once bio is up, hit F9 and choose yes to restoring the defaults

 

3. Hit F10 again to save and exit the bios menu

 

This fixed all of my problems with shutting down and sleeping my computer. Hopefully this helps with your problems. 

 

Good Luck!


Just trying this now on my Split X2 im on latest BIOS and have been since last year.

 

But willing to try this as tried everything else.

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