Slow start up, programs, and internet

[vangli]

I bought my sister this new laptop and suprisingly it was very slow. She didn't like how slow it was, so she gave it to me. Now, its my laptop and I'm trying to figure out what's wrong with it.  Starting it up takes 5-10 minutes and opening up programs take 3 minutes. I do not have any games installed or much apps. I rebooted my laptop but it's still slow. When I open up the internet it takes a minute to load google page. When search up something else, it takes 5 minutes to load a different page. Please help. 

Product number: F9H60UA#ABA 

Operating system: Windows 8.1 64-bit

[GBL84 · Accepted solution]

Dear Customer,

Welcome and Thank You for posting your query on HP Support Forum

Please perform below mentioned steps:

Step 01. Click on the Start Button and Click on "Run"

Step 02. Please type "temp" [Without Quotes] and press Enter

Step 03. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

Step 04. Again click on the Start Button and Click on "Run"

Step 05. Please type "%temp%" [Without Quotes] and press Enter

Step 06. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

Step 07. Click on the Start Button and Click on "Run"

Step 08. Please type "prefetch"[Without Quotes] and press Enter

Step 09. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

Step 10. On your desktop, Please right click on "Recycle Bin" Icon and Click on Empty Recycle Bin.

Click Yes if you get a prompt to delete everything permanently

Step 10. Click on the Start Button and open the Control Panel

Step 11. Please open "Programs and Features / Add or Remove Programs"

Step 12. Please uninstall if you have any unwanted Softwares from here

Note: If your Notebook prompts to reboot/restart when you uninstall, go ahead with it.

Once your Notebook comes back please continue the troubleshooting again

Step 13. Please Turn OFF the Notebook

Step 14. Un-plug the Power/AC Adapter and also remove the battery too

Step 15. Press and Hold the Power Button on the Notebook for a full minute

Step 16. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 17. Start the Notebook and Now reset the Internet Explorer browser

Hope this helps, for any further queries reply to the post and feel free to join us again

Regards,

GBL84

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[vangli]

Wow! Thanks so much! It's a lot faster than before.

[Pinawabrad]

Thanks for this.

I can't believe the difference it made...

Even though the solutions are very simple and easy to do, it results in something other softwares failed to do.

Thanks again