Smart check not installed

[Tommydale]

Wont start up

Smart check not installed

Short DST not installed

[GBL84]

Hello @Tommydale,

Welcome to FORUM !!

This happens when the Hard drive is not getting detected.

Try to go to BIOS, by tapping F10 at the start up.  Check if the Harddrive is seen.

Try to reseat the hard drive and check if the unit detects the harddrive. 

Even after all troubleshooting, if you still get the same error the hard drive has be to replaced.

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby.

Please Contact HP if your HP Notebook is under warranty.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee