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Dominant10
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Smartsense issues

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When I turn off Smartsense, so I can use the mouse while typing, If I'm holding a button, it moves for about a second, then it stops. I've figured out thats because After about a second the keyboard starts rapidly typing the same key, and I can't move my mouse while typing a key. Even Though I have the setting set to off, and the mouse set to "No Delay (Always On)" it still stops in the moment I type a key. Any way to bypass this?

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Chimney_83
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Greetings @Dominant10,

 

Thanks for the post. 

 

I understand you are facing an issue with your computer where when you turn off Smartsense the touchpad stops working after a second. Is that right?

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

However, for me to be able to assist you, I would require more information. 

May I know the product number of your computer? Click here. Please do not share the serial number of your computer. 

May I know the operating system installed on your computer?

 

Recommend you uninstall Synaptics from programs and features. 

Restart your computer. 

Install it back from www.hp.com/drivers and check if it resolves the issue you are facing. 

You can also refer to this HP Forums post as well. 

Run HP Support Assistant to make sure all the drivers are updated on your computer. Click here

 

Keep me posted. 

Chimney_83
I am an HP Employee

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