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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2015 12:00 PM - edited ‎10-11-2015 12:22 PM

HP Recommended
Product: HP Pavilion 15-e028us
Operating System: Microsoft Windows 8.1 (64-bit)

I read somewhere that if the charger port is connected to the motherboard, then it's impossible to fix it. I am no expert when it comes to computer hardware so I need some help

 

.

Here's my poor laptop:

http://www.amazon.com/gp/product/B00E3XBFQS?keywords=15-e028us&qid=1444585325&ref_=sr_1_1&sr=8-1

 

If it is possible , how much would it cost to get it repaired? My insurance ran out last year

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2015 05:26 PM - edited ‎10-11-2015 05:28 PM

HP Recommended

It is not impossible to fix it. The power jack is on a separate pigtail thing that plugs in the motherboard.

 

This is the part:

 

(13) Power connector cable 719859-001

 

 

Here is the Service Manual:

 

Manual

 

See p. 20 for a diagram of the inside parts of the laptop and Pages 92-93 for installation/removal instructions. 

 

The good news here is that no soldering is required. I suggest you find a local computer repair shop, ask for references and get them bidding against each other for the work. About $60-100 would be a normal labor charge and the part is very inexpensive:

 

$6 on eBay

 

Let us know if you need any more help. Replacing this module would be the first step in diagnosis and it may turn out, as mentioned above, that additional repair is needed but you do not know until you try it. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

2 REPLIES 2

‎10-11-2015 03:22 PM

HP Recommended

Sorry, not an HP person so I can't provide direct answers ... but what I suggest is that you contact HP Customer Support to see what they are willing to do for you.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP

‎10-11-2015 05:26 PM - edited ‎10-11-2015 05:28 PM

HP Recommended

It is not impossible to fix it. The power jack is on a separate pigtail thing that plugs in the motherboard.

 

This is the part:

 

(13) Power connector cable 719859-001

 

 

Here is the Service Manual:

 

Manual

 

See p. 20 for a diagram of the inside parts of the laptop and Pages 92-93 for installation/removal instructions. 

 

The good news here is that no soldering is required. I suggest you find a local computer repair shop, ask for references and get them bidding against each other for the work. About $60-100 would be a normal labor charge and the part is very inexpensive:

 

$6 on eBay

 

Let us know if you need any more help. Replacing this module would be the first step in diagnosis and it may turn out, as mentioned above, that additional repair is needed but you do not know until you try it. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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