Sound issue HP Pavilion DV6 IDT High Definition Audio CODEC

[inMind]

Hello,

I recently bought a new laptop for school and study. I bought it second hand, since I couldn't afford a fully new one.

When looking for the laptop, I make sure everything was correct. I opened up a YouTube video and the video started playing normally. No graphical problems were to be seen, nor any audio problems. Plugged in my earphones and everything still went smoothly. I litteraly checked everything and every little aspect, and I finally bought it. It was running Windows 7 Home Edition 64 bit.

Once home I did a factory reset and I cleared the entire HDD, purely because I wanted to be sure that I could start with a clean Windows 7.

Once it finished and booted up, I updated Windows 7 untill I couldn't no more. Around now the time was about 02:00 at night.

I wanted to watch my series on the Internet, yet I had no sound. I unplugged my earphones and replugged them and again. No sound.

I checked Windows sound at the bottom right corner and while the video was playing it showed no activity of any sound (no bars going up). I then unplugged the earphones and tried it on normal speakers. Nothing again.

Strange thing is though, when I plug in my earphones and I go to Windows sound options and from there I chose "Communication headphones (IDT High Definition Audio CODEC) I pause the video, lower or higher the sound and play the video the sound works perfectly fine. But as expected, when unplugging the earphones no sound again. I did the exact same process without earphones being plugged in, but no succes.

When playing YouTube video's this process works. But trying a downloaded video, or the sample sounds from Windows itself, it gives me an error.

If I play a game I have no sound.

I don't know where I can see the exact modelnumber of the laptop, but it's a HP Pavilion DV6 with an i5 2410M, 4GB of RAM 450GB of storage (14,5GB recovery) and a AMD HD6770M and Beats Audio.

Any help is much appreciated!

[AnirbanD · Accepted solution]

It seems a problem with the sound driver.

Go to Device Manager > Under Sound and Audio > Uninstall all listed under it.

Go to Recovery Manager > Drivers and Application > Find the IDT sound driver and reinstall it back to the computer.

Restart the computer.

[inMind]

Thanks! That did the trick.

[jdcoburn]

hi - i had to replace the hard drive and loaded windows 7 from scratch. i don't have a recovery option and therefore can't reload the IDT audio drivers from the pavillion dv6 laptop. how can i get a driver - the driver HP site doesn't seem to have it for the dv6 and i'm suspicious of the 3rd party sites.

thanks,

Jim

[CherylG]

@jdcoburn 

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)

How Do I Find My Model Number or Product Number

 Once you have the info,  use the button at top of this page titled "Support", then click "Download drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software.

[moses3]

how do i get to recovery