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05-08-2013 09:01 AM
I have had my HP Pavilion dv6-6163cl for about 8 months. About 3 months ago, I noticed the sound from the speakers stopped working. However, if I plug anything into the headphone jack, the sound comes out of both the speakers and the headphones. I use windows 7 and it is up to date. Also the drivers for the speakers are up to date. Occasionally the sound comes out of the speakers but it only lasts a few seconds or I hear a popping sound. However, if I plug in the headphones, the speakers play sound normally.
I went to control panel and selected the default settings for the speakers, but this did not fix anything.
Any idea what this is? I see a lot of other people have the same issue and it has not been resolved?
I use the laptop for business, so it is difficult just to mail it in to HP and go without a computer.
05-08-2013 09:19 AM - last edited on 02-23-2017 06:12 PM by OscarFuentes
Please find the link gib\ven below mightt help you to fix your issue.
"I work for HP."
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05-08-2013 10:13 AM
I tried all the fixes listed in the windows repair but nothing works. Perhaps there is some kind of conflict with the headphone or microphone jacks and the speakers. The troubleshooter says nothing is wrong with the audio. I have seen this same issue listed for several people with the hp laptops and have not seen it solved yet. The sound from speakers only works if something is plugged into the microphone jack or headphone jack.
05-08-2013 11:07 AM
05-08-2013 03:31 PM - last edited on 02-23-2017 06:17 PM by OscarFuentes
Please go to the below link to test if you are having a speaker hardware failure.
This will rule out hardware failure, let me know how that goes.
Although I work for HP, my posts and replies are my own opinion and not those of HP. .....
05-08-2013 04:12 PM
I tried the diagnostics and it found nothing. I spoke with the HP technician and for 2 hours we went through diagnostics and reloaded bios and restored to a few months ago. Nothing worked. Next step is to recover the drive and reformat it to its new condition to see if its a software issue. It that doesnt work, I will send it in to test for a hardward issue.