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‎04-10-2022 12:57 PM

HP Recommended
Product: HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model
Operating System: Microsoft Windows 11

This question was posted by another user in December 2021.  Topic was "Spectre x360 15t - Audio drivers keep failing", url Spectre x360 15t - Audio drivers keep failing - HP Support Community - 8237398.  I had the same problem with Windows 10, upgraded to Windows 11, and continue to have the same problem.  If I swap applications, like a metronome application and YouTube, or Drub, or especially Wondershare Filmora - the built-in RealTek audio no longer produces sound over the built in B&O speakers.  I run the HP support app, it resets the drivers or reinstalls them, and the sound returns, until either I switch apps, or even within the same app (like Wondershare Filmora) - stopping and starting internal playback within this app makes the speakers stop working.  It is not 100% repeatable; sometimes it'll hang in there for a couple of new apps but will then fail.  The only app that it hasn't failed that I can think of is Zoom; I can hold meetings with no issue as far as I know, and I can hear other participants.

 

However, I have found that using a bluetooth headset when I want to listen to sound works fine, both Win 10 and Win 11. So until I hear there's a fix, I guess I'll just use my BT audio and plant a lily for the B&O setup.  Anyone else have feedback?

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