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Kerri-Ann
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Split - Keyboard unresponsive

HP Recommended
Split 13 x2
Microsoft Windows 8.1 (64-bit)

My Split's keyboard is unresponsive.

 

The only way I can use the "PC" is by using the tablet, as the keyboard does not allow the power cord to charge the tablet.  No lights appear when the keyboard is plugged into power.

 

How do I get this repaired?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Kerri-Ann

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the Split X2 keyboard doesn't respond or charge,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check with an alternate keyboard is that works?

Do you have any alternate adapter you can charge with?

 

It would be easy to identify the issue by narrowing it further down to the basics,

I recommend you try the steps and reply with the results.

 

If you've checked with an alternate keyboard (same model) and an alternate power cord and yet the issue persists, Please Contact HP as this would be determined as a hardware malfunction and you can get yourself replacement parts that should resolve the issue:

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Riddle_Decipher
I am an HP Employee

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