Start-Up Test "Memory Test: FAILED"

[rahathussain]

Hi,

HP ENVY m6 Notebook PC

Windows 8 64-bit 

8GB RAM (2x 4GB)

I was having a lot of Blue Screen errors so I did a startup diagnostics by pressin F2 at system boot and this is what I found:

Start-Up Test

Processor Check: PASSED

Memory Test: FAILED

Start-Up Test: FAILED

Fail ID: U08K9R-6AE6S3-XD7X1F-407X03

Product: C2C18EA#ABU
Memory Module

Any suggestions?

Thanks in advance.

[MathewT · Accepted solution]

Hello Rahat,

The Startup diagnostics is buit to check if there is any hardware issues with the computer.  The Memory test has failed which means that one of the Memory Modules on the computer has failed and needs to be replaced.

If the computer is in warranty, I would suggest that you get in touch with the HP Service Center and get this fixed.

Regards

MathewT

[rahathussain]

Thank you Mathew for your prompt response.

[MathewT]

You are Always Welcome 

[Uzhan]

Hi
I have hp pavillion g4 and when I start my laptop it says cooling fan not working properly when I perform startup test it says memory test failed
Please help