Startup repair cannot repair this computer automatically

[Celia_88]

Hi there,

My computer is fairly old (as far as laptops go they're only good for a couple of years). It was however, working fine until a friend of mine lent me a USB with music to transfer over to my pc. The next day it failed to start and now won't allow me to system restore and will not load past a 'startup repair' screen. My entire music library and all my photos are on this computer, I'm rather concerned I may never see them again 😞 please help.

Cheers,

Celia

[Siby_M]

Hi,

Please follow the steps in the following Document and let me know the results so that we can isolate and identify the issue in a better way.

Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly: http://support.hp.com/us-en/document/c01443371

Please let me know the results so that I can try helping you further. Thank you.

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[Celia_88]

Disconnect all peripheral devices and remove all USB devices and SD media cards. You want to test the computer not the accessories!

*Done, no change.

Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain all residual power and restore default startup settings.

*Done, still starts up the same, just will not load into normal windows home screen.

Reconnect the AC power adapter (but do not insert the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a fan or other moving parts turning.

*LED lights near num lock and caps lock do not light up, but screen is fine just keeps saying 'startup repair cannot repair this computer automatically' it says view problem details and within this it states:

Problem signatures 1-10
Main problems include the following:

1- auto fail over
5- bad driver
6-corrupt registry

OS version 6.0.6000.2.0.0.256.1
Locale ID 1033

Hope this helps.

Thanks again

[Siby_M]

Hi,

Can you get to the Advanced Boot Menu by pressing F8 every half second immediately after the computer turns on until the Advanced Boot Menu appears?

Once you get there, 
1. Click Repair your computer
2. Select your region
3. Login with your administrative account
4. Click Command Prompt
5. Type sfc /scannow (you may have to run this three times to resolve all issues)
6. Post back your results

If the above steps do not resolve the issue, please get back into Advanced Boot Options by tapping F8 at the Startup and once you are there, select the option that says "Safe Mode". If you are able to boot into Windows Safe Mode, have a check for your Data (Music and Photo files) and try recovering them to an external Device (USB Flash Drive, Hard Drive).

You may also refer to the following document for more help: http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html

!-------------------Please click the white star in the blue box to give KUDOS if this answer was helpful or clarified your question or issue.
If my answer solved the issue, then please click on the Accept as solution button-----------------------------------------------------------------!
I am an HP Employee but I am not speaking on behalf of HP. The opinions and views that I express here are my own.

[Celia_88]

Hi there,

Thanks for your help.

It allows me to load to the log in screen when in safe mode, which is great! but now says my password is incorrect (even though I know it's not). Is there a work around for this?

I wasn't able to log in with the administrative account as it says it's locked and I need to contact the system administrator. I so tried the other log ins 'guest' and my own name, they're the same.

I'll await your response. Thanks again.

[Siby_M]

Hi Celia_88,

Okay. When you are trying to enter Password for your Windows Safe Mode Account, please make sure that the Caps Lock key is OFF. You can infact try with the Caps Lock key ON and OFF. If it is still not working, please make sure that you are getting the "Ease of Access" Center/ On-Screen Keyboard option. 

The Ease of Access Center can be found by selecting Windows logo key+U from the Login Screen. Please choose the On-Screen Keyboard option from there and try entering the Windows Password using the On-Screen Keyboard.  

If these steps do not let you log in, we will have to try performing a Microsoft System Restore.

1. Turn on the computer and immediately press the F11 key repeatedly to open HP System Recovery.
2. Under I need help immediately, click Microsoft System Restore .
3. Follow the instructions to restore the computer to a previous state.

Accessing files and folders from an account when no other option is available

If there are no other accounts with Administrator rights, you do not have a password recovery disc, and you cannot restore to a time when you had a password you remember, try these other options:

• Call local computer repair and service stores. Local stores may offer password recovery services for a fee.

• Search the Internet for password recovery software. Using password recovery software is done at your own risk.

• You can perform an HP System Recovery to completely erase all files, including password information, and go back to the way the system was when it was first purchased. For more information, see Performing an HP System Recovery (Windows 7)

  Please let me know the results so that I can try helping you further. Thank you.

  !-------------------Please click the white star in the blue box to give KUDOS if this answer was helpful or clarified your question or issue.
  If my answer solved the issue, then please click on the Accept as solution button-----------------------------------------------------------------!
  I am an HP Employee but I am not speaking on behalf of HP. The opinions and views that I express here are my own.