Synaptics Device Settings not shown in mouse properties

[AUmike734]

Great intel, ShivamKrishn!!  Worked for me as well!  Thank you for the solution!

[vj190425]

Hello,

***please ensure you create a system restore point on the notebook and backup complete data.

 http://support.hp.com/us-en/document/c03327545

Please verify if the synaptics drivers are present in device manager

control panel-device manager- mice and pointing devices synaptics should be present 

if not present please try a system restore first 

else if found uninstall the synaptics drivers but ***do not remove completely  if still doenst work out then go out support website to install latest drivers using link below

http://support.hp.com/us-en

please BIOS and SYNAPTICS both on the notebook.

also futher you could refer to the link below

http://support.hp.com/us-en/document/c00006616

Regards,

[vj190425]

Hello,

***please ensure you create a system restore point on the notebook and backup complete data.

http://support.hp.com/us-en/document/c03327545

Please verify if the synaptics drivers are present in device manager

control panel-device manager- mice and pointing devices synaptics should be present 

if not present please try a system restore first 

else if found uninstall the synaptics drivers but ***do not remove completely  if still doenst work out then go out support website to install latest drivers using link below

http://support.hp.com/us-en

please BIOS and SYNAPTICS both on the notebook.

also futher you could refer to the link below

http://support.hp.com/us-en/document/c00006616

Regards,

[ChrisD460]

Hello! I am having this same problem. I followed these steps, but when I got to #7, "synaptics" was not listed on the manufacturer list. Do you you have any suggestions for me? 

[Riddle_Decipher]

@ChrisD460

Thank you for joining HP Forums. 
I'll be glad to help you 🙂

As I understand the touchpad has stopped working and the Synaptics driver isn't showing up under the manufacturer's list,
Don't worry we will take care of this, together 🙂

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

1. Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
2. At a command prompt, type the following command , and then press ENTER:

   set devmgr_show_nonpresent_devices=1

3. Type the following command a command prompt, and then press ENTER:

   start devmgmt.msc

4. Troubleshoot the devices and drivers in Device Manager.
   
   NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
5. When you finish troubleshooting, close Device Manager.
6. Type exit at the command prompt.
   
   Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here

I also need a few details to provide further assistance (if need be):

When was the time it worked(date)?

Did you install the updates from the official hp website?

What is your product number (click here for details on finding information) ?

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

[tyjo]

What do I do if Synoptics is not an option under manufacturer? I'm having the same problem and when I download the Synoptics touchpad driver it says synaptic device not found? Any help would be appreciated 🙂

[Riddle_Decipher]

@tyjo

The Riddle Decipher is at your service,

If it's not listed under manufacturer, you may use the link provided to @ChrisD460 and download it for yourself.

Here's the link again: Click here

Keep me posted,

Regards,