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‎04-04-2015 03:18 PM

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Product: HP 350 G1
Operating System: Microsoft Windows 7 (64-bit)
After installing the latest driver v17.0.19 from the synaptics site, when I open the touchpad properties I only see text and no illustrations as if a plugin is missing. Any ideas? Thnx
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Accepted Solutions

‎04-20-2015 10:51 AM

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After automatically updating driver from Windows Update the problem was resolved and I can see the illustrations now!

View solution in original post

5 REPLIES 5

‎04-09-2015 11:36 AM - edited ‎04-10-2015 08:34 AM

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Hello @grstalk  ,

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.


Even though this is a Commercial product, here is the support site for Luxpad for troubleshooting.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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‎04-10-2015 03:42 AM

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I thought the 350 G1 is a business model.

And why do you mention Linux?

Thnx

‎04-10-2015 08:35 AM

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Hi @grstalk ,

 

Thanks for letting me know of that typo. It is resoved. You should be able to follow the troubleshooting.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

‎04-20-2015 10:51 AM

HP Recommended

After automatically updating driver from Windows Update the problem was resolved and I can see the illustrations now!

‎01-16-2016 07:22 AM

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To add to this... I have v18.x.x.x and it allows me to disable the touchpad when a mouse dongle is plugged in. But, if you look on HP or Synaptics, the v17 is the download as of 1/16/16. Where can we get the "REAL" drivers from? The synaptics site is very vague about what is in the zip file. They have a new CEO - maybe he will help get things worked out. Meanwhile, I'm looking for the v18 drivers and see that you have v19? Where are these drivers available?

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