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‎01-29-2017 02:52 PM

HP Recommended
Product: HP Pavillion 15z
Operating System: Microsoft Windows 10 (64-bit)

I was chatting with tech support who instructed me to do a System Recovery to factory settings.  They said they would call me in 3 hours.  I am 2 hours in to this and it has been doing the Software Installation for about 1 1/2 hours.  How long does this take and how do I know if it is stuck in a loop? (This was suggested by Tech Support because I tried to uninstall Mcafee and it crashed while uninstalling.  I did a hard restart and got an error that Windows was not working. They tried to get me in to the Bios and it failed so they had me do a System Recovery.)

1 REPLY 1

‎01-29-2017 04:34 PM

HP Recommended

Did your Recovery ever complete?

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