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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-14-2017 04:39 AM

HP Recommended
Product: Bang & Olufsen
Operating System: Microsoft Windows 10 (64-bit)

 Hi,
I have problem with blue screen after upgrade firmware Audio driver from your support recommended for this model . NTB reports  System_Thread_Exception_Not Handled.

Recovery system is not possible.

AK

 

1 REPLY 1

‎03-14-2017 02:28 PM

HP Recommended

@Krouwder,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing blue screen issues with your HP computer after upgrade of Audio drivers.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Using Microsoft System Restore (Windows 10, 😎

 

Let me know how this works.

 

Also, let us know the model number of the unit from the link: Click Here to Find Your HP Product Model Number

 

You have a good day ahead.

Rainbow23 - HP Support.
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