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HP 2000

When i go to start my laptop 'please wait' message comes on but laptop never turns on. Attempted to reboot by way of f2 and message "System check command file is improperly formatted or missing". Any way of fixing or rebooting?

1 REPLY 1
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Hi @Jozica

 

Welcome to the HP Support Community. I'd be happy to assist you with the no boot issue. 

 

To better assist you - Were there any recent changes made to the computer? 

 

While you respond to that, try these steps to perform a power reset on the computer - 

 

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery. 
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer. 

 

If the issue still persists, try restoring the computer using these steps -

 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.
 

Also, try testing the hardware using these steps -

 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test. 

  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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