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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-18-2017 10:56 AM

HP Recommended
Product: pavillion
Operating System: Microsoft Windows 10 (32-bit)

When I change the volume via the control in the bottom right, the volume will stay the same whether its at 1 or 100 however when i go to zero it mutes the computer, It's only started to do this recently

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2017 08:31 AM

HP Recommended

@Guswhiteley1010

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query,

I'll be more than glad to help you out 🙂

 

As I understand that you are unable to increase or decrease the volume.

(Please correct me if I'm wrong and thank you for the details)

 

I have a few steps you could perform to resolve the issue:

  • Remove the audio drivers & Reinstall the original drivers
  • Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).
  • Increase volume on playback device settings after setting your speaker as the default device.
  • Perform a hard reset
  • Reset BIOS to defaults
  • Run the Audio test from the HP PC Hardware Diagnostics (UEFI)
  • Update the BIOS
  • Reset your computer
  • Perform an HP System Recovery

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

2 REPLIES 2

‎01-19-2017 08:31 AM

HP Recommended

@Guswhiteley1010

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query,

I'll be more than glad to help you out 🙂

 

As I understand that you are unable to increase or decrease the volume.

(Please correct me if I'm wrong and thank you for the details)

 

I have a few steps you could perform to resolve the issue:

  • Remove the audio drivers & Reinstall the original drivers
  • Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).
  • Increase volume on playback device settings after setting your speaker as the default device.
  • Perform a hard reset
  • Reset BIOS to defaults
  • Run the Audio test from the HP PC Hardware Diagnostics (UEFI)
  • Update the BIOS
  • Reset your computer
  • Perform an HP System Recovery

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

‎07-01-2018 10:07 AM

HP Recommended

Why didn't you just send the OP a manual of desktop support?  

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