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05-16-2017 11:49 PM
My keyboard on my hp envy is not functioning correctly. All the other keys work besides my enter, backspace and the caplocks key backlight won't light up when I click on it. The 3 buttons will not work on any document or site I open. The only way to delete what I'm typing is if I highlight the words and type over them. Can I bring my laptop to the microsoft store and get it fix or do I have to buy a wireless key pad for it to work? I really Don't want to
05-17-2017 05:37 PM
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Envy laptop. I read that the enter and the backspace keys do not work and also the capslock led does not work. I appreciate the steps you have performed and have certainly done a good job.
To provide an accurate resolution, I need a few more details:
- Did the keys stop working by themselves or was there a liquid spillage, etc. on the keyboard?
Let us run a hardware test on the keyboard because other keys work fine. Please follow the below steps to run the test:
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- Select component tests.
- Please initiate a test on the Keyboard - Quick interactive functional test of the keys on the keyboard. Click Keyboard, then Run once. The Keyboard Test time is 3 minutes.
If the test fails then you may continue to use the laptop using a USB keyboard if not a wireless keyboard. And to get the existing keyboard repaired, you may contact our HP phone support to explore the hardware service options.
I hope this information helps. Please feel free to let me know how it goes. All the best! 🙂
05-25-2017 04:19 PM
I couldn't determine if the test past or fail because it told me to determine the results which doesn't give a definite answer if the test passed or failed since I'm choosing the result
05-26-2017 10:23 AM
Thanks for replying with the results.
The test results indicate that the keyboard test failed because during the test those keys did not function.
You may contact our HP phone support to explore the hardware service options for your laptop. As the laptop is out of warranty, there could be a chargeable service.
Let me know if you have any questions. All the best! 🙂