Tinny sound from headphones

[desbest]

When I plug my headphones into my HP laptop, the sound is very tinny and low quality.

The fault is not with the headphones as I got them new today and it works well in my phone.

I tried to fix the problem by installing the latest driver but there was an error installing it and now Beats Audio is gone and I want it back.

What can be done to fix this?

[MKazi]

@desbest

Let me take a moment to thank you for posting on the HP Support Forums. 

I read your post abut your HP Pavilion 15 laptop and understand that the sound is very tiny and low quality from the new headphones.The headphones have good sound when connected to your phone. You did try to install the updated drivers and it failed and now the Beats audio is absent. Not to worry though as I have a few suggestions. However, I appreciate the steps you have performed and have certainly done a good job.

I would like to know the following information to assist you better:

• The exact no. of your laptop.This link will help you to find the model no: http://hp.care/2bygf7l
• Without the headphones connected, do you get good quality sound from the laptop speakers.

Meanwhile, let us run a hardware diagnostic check by following the below steps:

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select component tests.

• Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

Please feel free to reply with the results and the information requested. I'll assist you further. Cheers! 🙂

[desbest]

I have my original driver and beats audio back now.

My computer passed the audio test.

L2W58EA#ABU

Yes I do get good quality sound without the headphones connected.

It looks like a software issue as when I open Audacity, it starts working for a split second.

[Chimney_83]

Hi @desbest, I am the @Chimney_83. It looks like you were interacting with @MKazi, but he is out of the office today so I'll take over from here.

Thanks for the reply and trying the suggested steps and providing the product number. 

Recommend you to run HP Support Assistant to make sure all the drivers are updated. 

As you have mentioned that there is a lag, recommend you disable any startup applications that you do need on startup. 

This would help you increasing the performance of your computer. 

Have you checked the audio quality from the headphones on different websites or applications? 

Also, refer to this article for other troubleshooting steps for resolving issues with Headphones.

To improve the performance of your computer, please refer to this HP Article. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[desbest]

I get the same tinny bad quality sound no matter what website or application I use on my laptop whilst the headphones are plugged in.

I have updated my driver from device manager and installed the audio updates from HP Support Assistant.

When using Troubleshooting for audio, Windows could not identify the problem.

[Chimney_83]

Thanks for the reply, as the issue is only with the headphones quality and you have already tired couple. 

Recommend you to contact our phone support for the service options available to have the audio port checked. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.