Toshiba Satellite - No sound

[jsensei99]

I am sooooo tired of trying the same thing over and over in order to get sound on my Toshiba Satellite laptop. When I try to play music, everything seems to be working just fine, except no sound coming from internal speakers or headphones. In Device Mgr it was simply listed as High Def audio device- no yellow marks, etc. I noticed that when I rest on sound icon it says headphones instead of speakers and it keeps defaulting back to 67% volume. It was enabled and of course Windows can’t find a better driver. I used every troubleshooting tool I could find. Eventually, I decided to uninstall HD Audio device and download Realtek audio device. Well, suddenly my speaker icon returned instead of headphones. I got so excited until I noticed that my newly installed audio device was already set at 67% volume and to my despair, I can see things playing, and this device working properly , enabled, etc ,etc. I tried activating service, I tried command prompt, resetting defaults in bios. I recently installed a different OS, so no restore points beyond start of problem and no option for total recovery. I went through Microsoft tools and forums, Toshiba, Realtek, Conexant, and so on. I don’t know exact model of laptop because my teenage son decided to peel the stickers off of the back, so all I know is Toshiba Satellite. Everybody keeps telling me the same solutions but ,first of all, I am fairly tech savvy and knew to try most of their suggestions in the first place and also knew that they did not help. It is so frustrating because you would think there was someone out there who could tell me why I have no sound. And yes, every external switch, volume control etc I can find is turned on.

HELP!!!!

[banhien]

Hi,

Toshiba laptop is a product from a company called Toshiba. Please try:

      http://forums.toshiba.com/

Regards.

[jsensei99]

Not trying to be a jerk but if you read my post you would know that I know who makes my Toshiba Satellite and have already been to their site a dozen times.

[banhien · Accepted solution]

Hi,

I don'r believe they could not help you. Anyway, please try to enable Playback device

1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok

Regards and good luck.

Note: I think this machine could be at least 6 years old and you may take into account hardware problem. Please check with a repairer.

[jsensei99]

Again, not trying to be a jerk, but if you really want to help me, then please, please,actually read my post.  I mean for crying out loud. how on earth could you have read what I wrote and think that I don't know who the crap makes my laptop and that I would not have checked to make sure it was enabled. I really do appreciate the thought but I am here because I have tried evey thing else and if your not even going to actually read what I wrote, then how can you possibly help me?

I am at my wits end.

[GrrrHP]

Asking for support for a Toshiba computer on a HP forum is by definition being a bit of a jerk.

That said, many people have been through computer problems and thay can be very unnerving for good reasons.

First off: This could be a hardware failure and potentially randomly installing drivers and or updating the OS, isn't by definition going to make things magically better.

For some potential advice: Finding out what OS you have right now and then through either the software device manager in Windows, or some tool like Speccy or HWInfo to find out what audio device you actually have in your computer.

In windows u could use from the run-command box the tool msinfo32.

Unfortunately, installing an incompatible device driver for your audio device that isn't rejected by the OS (the OS thinks it's an appropriate driver despite that it isn't), might still not give you the proper indication which device for audio you actually have. Also hardware info software might not help either, because they might use the OS reported devices, instead of actually looking through ACPI/BIOS.

The best option would still be to find out which model Toshiba you have and then try to find the specifications with either Toshiba or somewhere else. Probably the only way to do that is through visiual confirmation, but that can be tricky. The only other way is to unscrew the computer and dig as deep as you need to, in order to find the actual chips with (hopefully) the markings on it, that give you the info you need. If you can indeed find something like a serial number or type indication with the use of hardware info software, than you could work from that as well.