Touchpad and erratic cursor movement issue

[Khakurel]

My cursor is showing erratic movements all over the screen while I try to move it from one place to the other. This happens when I am using my touch-pad to control the cursor. After showing erratic movement it starts clicking itsef all over the screen. The clicks are random and the movement of the cursor is also random.

I've tried updating my driver and all but the problem is still not fixed. Any help regarding this situation is highly welcome.

[KNRK · Accepted solution]

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

Please Click this Link to find more troubleshooting steps to resolve this issue

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[Khakurel]

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@KNRK wrote:

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

Please Click this Link to find more troubleshooting steps to resolve this issue

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

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I am sorry to let you know that the solution that you have presented did not quite work out. It seemed promising at first but later on the mouse started showing the same problem again.

Any further assistance is highly anticipated.

[KNRK]

According to the message you have recently posted I would like to confirm that this is a hardware issue and the Touchpad Top Cover needs to be replaced to resolve the issue. I strongly recommend you to Contact HP Technical Support over the Phone for further assistance to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

You can also Check your warranty Here to verify the warranty status

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP