Touchpad not working sometimes

[narayanachenika]

Sir, After doing the system file checker, the synTPEnh application error is frequently showing a dialogue box. Now the touchpad is not visible in settings as well. Completely now it is not responding.  

[narayanachenika]

Sir, After doing the system file checker, the synTPEnh application error is frequently (every time when I shut down and also on ) showing a dialogue box. Now the touchpad is not visible in settings as well. Completely now it is not responding.  I have warranty on my laptop

[sandytechy20]

@narayanachenika

Perform a Windows 10 system reset.

Refer this HP document for the steps to reset:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[narayanachenika]

I already reset the windows two times till now after this arises

[sandytechy20]

@narayanachenika

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.