• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

There is a possible solution posted by  Andrea Fortuna that may work. The downside is that it involves a registry edit. Make sure that you backup your current registry before attempting the fix.

 

How to backup the 8\8.1 and Windows 10 registry.

 

 

Andrea Fortuna's Blog with Synaptics Touchpad scroll registry fix

http://www.andreafortuna.org/microsoft/2014/10/20/windows-10-solve-the-two-finger-scrolling-issue-fo...

 

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hello,

 

Even I am facing the scroll issue with Windows 10 on my HP laptop. Every time I need to select the scroll check box manually in the mouse settings. Any suggestions to resolve this issue?

 

Sherl

HP Recommended

This issue is happening with notebooks of multiple manufacturers across the board.

 

https://www.google.nl/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=touchpad%20issues%20wind...

It is a topic trending in Microsoft Answers as well. 

 

Hopefully Synaptics, the Windows 10 team at Microsoft and the manufacturers of notebooks will work this out soon.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Simple Solution!

Uninstall existing driver from Control Panel. Follow instruction to restart.

Reinstall driver that worked before windows 10 upgrade. 

 

Open Synaptic Pointing Device via Control Panel, Device, Mouse and Touchpad.

Scroll down to Related Setting (additional mouse option)

 

This opens Mouse Properties. Click Device Setting, (settings).

 

Check scrolling (if already checked disregard). Tap checked scrolling lightly to show setting icon?

 

Click icon to open other option. Fill boxes as desired.

 

Close and apply changes as you exit. Follow instructions to restart. You are good.

HP Recommended

Also the touchpad of my Envy 205nl 17inch as a lot of problem:

 

No more edge swipe

I cannot store the settings

Windows 10 doesn't recognize as precision touchpad

 

tried to disinstall and reinstall. still a lot of problems

 

HP Recommended

Sorry for the cross-posting (I put this elsewhere in the HP forum), but want to ensure the fix is seen. Here's my previous post:

 

I had the same issue after upgrading my Sony Vaio laptop, and found this fix on line... all is now good now with my laptop.

 

Some installs included an incorrect driver. See this EETI Galax to insertr the correct driver. You may need to reboot to complete.

 

Hope this helps,

 

Paul

HP Recommended

My HP G56 Notebook/Laptop with Synaptics TouchPad (LuxPad V7.4 on PS/2 Port) has developed a problem since upgrading from W7 Home Premium 64bit to W10 Home 64bit.

I can no longer scroll vertically with one finger despite the area showing up green in the scrolling area set-up window within the Snaptics menu.

I've just tried turning on two finger vertical scrolling and this works.

Any ideas how to get one finger scrolling back?

HP Recommended

Hi, i upgraded my HP 620 from Win 7 (32bit) to Windows 10 and touchpad rolling didn't work in system windows. In web browsers and other SW it was working. 

 

Windows Update didn't offer any driver update, HP Support the same. But i downloaded manually last version 19.0.19.1.of driver from Synaptics web  http://www.synaptics.com/en/drivers.php.  I installed this driver, but nothing had changed. Then i tried tu update driver to this device manually":

 

- in Properties / Driver dialog window click button "Driver update"

 

- choose "find driver in computer"  and  "choose driver from the list" 

 

- uncheck "show compatible hardware" box (necessary, otherwise new driver stays invisible!!)

 

- find and select "Synapctics SMBUs TouchPad"

 

- ignore warning that this driver maybe is not compatible to your HW

 

- finish and restart

 

worked for me. good luck 

 

note: maybe english version of Windows uses different words, tranlate from czech version by me. hope you understand :Wink:

HP Recommended

I saw this on another website thread. It worked for my HP Compaq laptop!!

 

Find the Directions on JimmyMourad's post here (the hyperlink to the synaptic V16 doesn't work when I pasted it): http://superuser.com/questions/821517/windows-10-technical-preview-synaptics-scrolling

 

Directions:

[Solved] 1- Go to control panel and chose "Uninstall Programs" and Uninstall any "Synaptic" driver installed. 2-Download Synaptic V16 from "HERE"

3-Extract the downloaded file and install 4-Restart again. Congrats 🙂

 

 

 

Dubsy

HP Recommended

@Dubsy

That is a good find. +1 Kudo from me. I will be following that discussion as well as the one in Microsoft Answers community.

 

This issue is still trending and unsolved for some laptops of all brands across the manufacturers spectrum



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.