Touchscreen not working on HP Pavilion x360

[bundlesofbliss]

Please help! It has been months since my responsive touchscreen has stopped responding. I tried to go into settings and there is no option for it.

HP Pavilion x360  model 11-n010dx

[Mrstenter]

Hi @bundlesofbliss ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion x360 and the Touchscreen not working correctly. Here is a link to a document on troubleshooting the Touchscreen.

The touchscreen shouldn't need recalibration, but if you or another user has recalibrated it, it may affect the performance of the touchscreen.

Here is a fix I found from Microsoft to see if things have changed in the Touchscreen.

Here’s how to check or restore the factory default calibration using a keyboard or mouse:

Press the Windows logo key Type Control Panel, then use the arrow keys to highlight Control Panel, and press Enter.
In Control Panel, use the arrow keys to highlight Hardware and Sound and press Enter.
Under Tablet PC Settings use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter.
Use the Tab key to select the Reset button, and press Enter.
If the Reset button is grayed out, your Surface touch calibration is still at factory settings and nothing further required.
Use the Tab key to select Yes, press Enter, and then follow the instructions on the screen.

Hope this works for you.

Thanks.

[bundlesofbliss]

Following your instructions and there is no "Tablet and PC Settings" under HARDWARE & SOUND. Could it be listed as another name or in another location?

[Mrstenter]

Hey @bundlesofbliss,

Did you use the troubleshooting link ?

Thanks.