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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-18-2014 06:33 AM

HP Recommended

I'm back....

 

Not working again.

 

Anything else you can think of ?

‎02-18-2014 08:47 AM

HP Recommended

Hey Fishmort,

 

I am sorry, Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

‎02-18-2014 09:00 AM

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Fishmort, please update with the outcome of your phone conversation with HP please. Thank you.


-akwungnut

‎02-20-2014 07:41 AM

HP Recommended

Was HP able to resolve your issue? Are you still having the touch screen issues? I keep having them, when I boot the computer its a non touch screen then once i reboot its back to being a touch screen. I just dont get it.

 

Maybe I should take it back and get a Dell or Asus?

 

-AkWingnut

‎02-20-2014 07:55 AM - last edited on ‎02-28-2017 04:32 PM by HP Administrator

HP Recommended

Hey Akwingnut,

 

You could need to install the BIOS update.

 

If this does not help, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.


Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

‎02-23-2014 12:01 AM

HP Recommended

Hi,

 

I just wanted to give my input on what you recommended. I downloaded the newer BIOS update and followed the directions on how to install it. It required me to install it onto a flash drive and then reboot the device. It failed to see the flash drive and install the update. I googled how to reboot into recovery/bios to see if I could install it that way but it again failed to install. I am not sure what else to do. I will reformat the drive again and retry to install it like the directions say. Its getting really annoying that each time I reboot or startup the machine I have to reboot to get Touch to work.. Its allot of trouble.

 

-AkWIngnut

‎02-23-2014 12:34 AM

HP Recommended

Hello again,

 

 

So I had HP do a scan of my notebook to see which model I had. After the scan completed it said I had 15-j023cl which does not show a BIOS update when clicking on the drivers support. I am not sure what you need me to do now except call. I am not sure about keeping this laptop now, I have purchased others and waited thinking the issues I had would get fixed but then never did and so I cannot take it back. So any other suggestsions? Thanks again..

 

-AkWingnut

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