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Tolani
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Tried system restore but problem happened, now USB recovery media sent by HP doesnt work

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I have an error code. Please how do i resolve this issue. 

Kindly reply asap.

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Chimney_83
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Greetings @Tolani,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you need assistance in using the recovery kit that was sent by HP. 

Don't worry, I will be glad to help, but I need more information to be able to assist you better. 

May I know the product number/model of your computer? Click here

What is the operating system installed on your computer?

Have you made any hardware changes on your computer?

 

Based on the operating system you are using on your computer, try the below articles. 

HP PCs - Performing an HP System Recovery (Windows 7)

HP PCs - Performing an HP System Recovery (Windows 😎

HP PCs - Performing an HP System Recovery (Windows 10)

Please do a system test on your computer before initiating the recovery process. Click here

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

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