TrueVision HD not installed/detected

[etschuetz]

I have the HP Envy m6-1350sf.  The TrueVision HD webcam that is built in has ceased functioning.  I have updated the BIOS to F-36, updated YouCam to version 7 (I can see the virtual driver listed in Device Manager).  I have checked bios settings.  I know the cam worked a while back when on Win8.1, but I did notice issues with software such as Google hangouts where the video would freeze.  It stopped working prior to upgrading to Windows 10.  The upgrade did not seemingly help matters.

I did manage to "somehow" get the cam to work when testing out some live streaming software (Opensource Broadcast Software).  After testing the software, the camera stopped working again.

Inside of Device Manager, Image Devices is NOT listed, and thusly TrueVision HD is not to be seen.  The only thing I can find is under "Sound, Video, and Game Controllers" where the Cyberlink Webcam Virtual Driver ver. 7 is listed.  Even with YouCam 5 installed prior to the update, the original driver was shown with the same situation still present.

When I click the "Show/Hide Action Pane", then select "More Actions" to bring up the hidden items, Image Devices is still NOT listed.  I did see it about 2 hours prior to this posting, but I attempted to uninstall it, then reinstall it via find devices.  It can not find it.

However, there is a listing for "Unknown USB Device (Device Descripter Request Failed).  I have uninstalled/reboot/re-installed it numerous times with various procedures of installing and uninstalling various programs.  I am virus and malware free.  I have run scans to ensure this.

I am at the point that I have done all I can do, and am afraid that all that is left is I purchase an external webcam.

[etschuetz]

I do wish to add that I have popped off the bezzel (SCARY!!!!  Did not damage anything) to check if the cam was seated.  The cam does NOT match up with anything i could find on Youtube.  This is a new design from what I can tell.  With that in mind, I have a firm feeling that the cam is dead.  Thanks HP for proving why I should have never bought an HP.  Hardware that barely lasts two and a half years.

[DS06]

I have exactly the same problem on my brand new HP Envy 17. Updated from w81 to w10 and webcamera totally gone in device manager etc.!!

[go2 · Accepted solution]

ho both

the first solution is uninstall the graphics driver reboot and install a windows 10 graphics driver

seconde solution install the new driver for YouCam

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71830.exe

[etschuetz]

Holy Crap!  It worked!  Thank you!

[DS06]

Sorry, didn't help me.

[go2]

DS06

Please post the full system name HP Envy 17j100us?

have you new Windows 10 driver installed?

Please open the Device Manager, have you a error?

[DS06]

Hi!

Thanks for your effort. I have an HP Envy 17-n030no, please see:

support.hp.com/us-en/drivers/selfservice/HP-ENVY-17-n000-Notebook-PC/7771351/model/8637008#Z7_3054ICK0KGTE30AQO5O3KA30R1

For devicemgr se pics below:

Device "HP Truevision HD" is "greyed".

There is no "option" for updating or reinstalling Device "HP Truevision HD" .

I have uninst. Intel and Nvidia graphics, reinst. all, and reinst.  latest YouCam.

Results still as below.

Thanks/DS

[go2]

DS06

Please update first the BIOS (please deactivate the Internet Security for the Udpate)

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72643.exe

Reboot

For your USB problem please install the Driver

HD etc.

Please uninstall Intel HD and Nvidia reboot the System

Install the new Intel HD driver

After reboot wait 3 minute

Reboot

Install the Nvidia driver

After reboot wait 3 minute

reboot

[DS06]

Sorry,

followed your instr. step by step but still no camera.

But many thanks for your time and your help.

/DS