Hi currently I backed up my files so that I could reset my laptop to factory. Now at first everything goes fine when I start the recovery (I used cd-r disks) but then I get to #7/13 of the disks and it keeps saying that the destination drive is disconnected. I honestly don't know what to do, I don't want to lose my important files.
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As I understand you are having a problem restoring the backup files onto your computer. Don't worry as I have a few steps to help you get through this concern,
Let's try to perform a Hard reset on the notebook:
Next thing, I would suggest here is to remove the disc and then try to clean it properly with a soft cloth and then try to initiate restoring the file,