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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2016 01:17 AM

HP Recommended

Hello,

 

Suddenly my two-finger scroll stopped working. I do not recall updating recently so if anyone could help I would appreciate it very much! 

Model: HP Envy Spectre-xt, 13-2000 eo

Windows 10 pro

 

Thank you,

 

Mike 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2016 02:06 AM

HP Recommended

Windows 10 updates on its own by default. Microsoft gave a choice to either auto update or refuse all updates, unlike in previous Microsoft operating systems.

 

Enter the Control Panel and  click on the Synaptics section and renable the option there.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎04-29-2016 02:06 AM

HP Recommended

Windows 10 updates on its own by default. Microsoft gave a choice to either auto update or refuse all updates, unlike in previous Microsoft operating systems.

 

Enter the Control Panel and  click on the Synaptics section and renable the option there.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-19-2018 04:44 AM

HP Recommended

Same problem, two finger scroll suddenly stopped working after frequent two finger scroll usage (ENVY 13 - ad013na).

 

I checked that my Windows System was fully updated, 'synaptics SMBus Clickpad' driver was also up to date, checked Control Panel and on the Synaptics section the two finger scroll tickbox was already ticked, toggling this in settings and applying the changes did not fix this issue.

 

Temporary solution which worked for me: restarting the laptop. 

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‎07-19-2018 04:49 AM

HP Recommended

This is an old solved thread.

In order to help keep the content and the forum timely and relevant I will be blocking any new replies to this thread.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-18-2019 09:09 AM

HP Recommended

Did you find any permanent solution to this?

@ENVY_bc wrote:

Same problem, two finger scroll suddenly stopped working after frequent two finger scroll usage (ENVY 13 - ad013na).

 

I checked that my Windows System was fully updated, 'synaptics SMBus Clickpad' driver was also up to date, checked Control Panel and on the Synaptics section the two finger scroll tickbox was already ticked, toggling this in settings and applying the changes did not fix this issue.

 

Temporary solution which worked for me: restarting the laptop. 

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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