Type C charging

[Tara749]

You tube says I should be able to charge my laptop with the USB type C port however it's not charging. Please help as I don't have my power cord. Ty.

[Nirvana_95]

Hi @Tara749 

Welcome to the HP Support Community. I see that you are trying to charge your HP Laptop PC 15-Dw3000 (1A3Y0AV) from the Type C port. 

I checked the details of your system and I see that your system doesn't support charging using a Type-C port. You can refer to the same using the link here. Details are on page number 7.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Tara749

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @Tara749 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!